Greg Haddock

Greg Haddock Email and Phone Number

Lifelong learner with a passion for coaching and leadership development @ Clear Blue Insurance Group
charlotte, north carolina, united states
Greg Haddock's Location
Frisco, Texas, United States, United States
Greg Haddock's Contact Details

Greg Haddock work email

Greg Haddock personal email

n/a
About Greg Haddock

I am a dedicated leader with a history of outstanding results during my eighteen-year career. With more than a decade of formal leadership experience, I have consistently developed and led teams with a passion for service and a commitment to excellence. While in claims leadership, I directed large scale mobile operations responding to catastrophic events. In addition to coordinating staffing, work assignments, performance evaluation, and technology requirements, I also managed to drive results. Each of my teams outpaced the operation in both the quality and quantity of claims settled. I remain passionate about mentoring both personally and professionally. I have served as the chair of the Financial Services mentoring committee, the largest mentoring organization within State Farm Insurance serving more than 500 mentor/mentee pairings. During my tenure we saw substantial growth in the organization along with increased engagement in mentoring activities by all involved. My passion lies in helping others develop as leaders. In my most recent position, I found the greatest joy and success in working with current and aspiring leaders as they define their leadership goals and style. Core Competencies include: Strategic Leadership | Leadership Development | Financial Analysis | Process Improvement | Problem Solving | Communication | Relationship Building | Adaptability | Teamwork | Insurance and Financial Services | Xactimate | XactAnalysis

Greg Haddock's Current Company Details
Clear Blue Insurance Group

Clear Blue Insurance Group

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Lifelong learner with a passion for coaching and leadership development
charlotte, north carolina, united states
Employees:
30
Greg Haddock Work Experience Details
  • Clear Blue Insurance Group
    Senior Manager, Underwriting Operations
    Clear Blue Insurance Group Apr 2023 - Present
    Dallas, Texas, United States
  • Travelers
    Manager, Domestic Operations
    Travelers Jun 2019 - Apr 2023
    Richardson, Texas
  • State Farm ®
    Operations Support Manager
    State Farm ® May 2016 - Sep 2018
    Bloomington, Illinois
    • Provided first and second-line leadership for business analyst teams with oversight for 25+ employees. Offered strategic insights and constructive feedback through continuous communication and targeted discussions.• Maintained relationships across bank operations, driving and facilitating collaboration with business partners.• Modeled exceptional customer service skills and appropriate process development techniques leading to an average customer satisfaction rating of 4.75 out of 5, an improvement of more than 5% year-over-year. • Developed leadership skills in supervisors and team members. Mentored six cross-line employees with leadership aspirations, resulting in three promotions in 2017.
  • State Farm ®
    Weather & Catastrophe Claim Team Manager
    State Farm ® May 2013 - May 2016
    • Oversaw the training, development, performance and salary administration of teams of as many as 20 in-office or deployed claim representatives as they responded to large-scale weather events across the United States.• Managed expectations for best in class customer service and created an environment of excellence.• Collected, analyzed and validated operational statistics to make data-driven decisions regarding zoning, staffing, and resource prioritization for property claim handling.• Tracked the progress of all outstanding claims and consistently led by operations in claims settled with a claim handling accuracy of 95%. • Reviewed and approved claims settlements up to $300,000.
  • State Farm ®
    Catastrophe Claims Field Representative
    State Farm ® Nov 2009 - May 2013
    • Met with policyholders to inspect and settle insurance losses. Responded to large-scale weather events with the capacity to deploy to all 50 states and Canada. • Closed an average of 30 new claims per week averaging approximately $9,000 per claim. Exceeded all productivity goals while mentoring less experienced claim representatives.• Received positive feedback from customers, agents, and leadership for providing exceptional customer service.
  • State Farm ®
    Fire Claim Representative
    State Farm ® Feb 2008 - Nov 2009
    Bloomington, Illinois
    • Managed an inventory of 75 property claims. Prioritized daily workload to ensure customer satisfaction.• Managed relationships with contractors as part of the special Premier Service – contractor assignment program.• Owned and resolved customer issues by working proactively and utilizing service recovery skills as needed.
  • State Farm ®
    Bank Response Center Supervisor
    State Farm ® Apr 2005 - Feb 2008
    Bloomington, Illinois
    • Led a team of 14 employees focused on specialty products and tax qualified accounts.• Responded to escalated customer issues and resolved complex situations, including Office of Thrift Supervision inquiries.• Identified high-potential, high-performing candidates and worked closely to develop their skills. Completed quality reviews and provided real-time feedback and coaching.• Led process and procedure improvement projects within the bank, leading to a 15% reduction in average handle time.
  • State Farm ®
    Bank Customer Service Representative
    State Farm ® Jan 2003 - Apr 2005
    Bloomington, Illinois
    • Performed needs assessment and provided customer service as a point of contact for inbound calls.• Aided in the development of a bank knowledge system used by all call center employees.• Recognized as leader among peers. Selected to contribute to a new team focused on service recovery and response to formal complaints on behalf of executive leadership.

Greg Haddock Skills

Leadership Team Building Diversity And Inclusion Banking Sharepoint Customer Focus Integrity Insurance Microsoft Powerpoint Communication Mentoring Team Leadership Strategic Planning Microsoft Office Relationship Building Microsoft Word Operations Management Microsoft Excel Strategic Leadership Leadership Development Change Management Microsoft Outlook Customer Service Financial Analysis Claims Management Property And Casualty Insurance Business Process Improvement Continuous Process Improvement Management Coaching Problem Solving Easily Adaptable Leadership Courage Performance Management

Greg Haddock Education Details

Frequently Asked Questions about Greg Haddock

What company does Greg Haddock work for?

Greg Haddock works for Clear Blue Insurance Group

What is Greg Haddock's role at the current company?

Greg Haddock's current role is Lifelong learner with a passion for coaching and leadership development.

What is Greg Haddock's email address?

Greg Haddock's email address is gh****@****ers.com

What schools did Greg Haddock attend?

Greg Haddock attended University Of Notre Dame - Mendoza College Of Business, Eureka College.

What skills is Greg Haddock known for?

Greg Haddock has skills like Leadership, Team Building, Diversity And Inclusion, Banking, Sharepoint, Customer Focus, Integrity, Insurance, Microsoft Powerpoint, Communication, Mentoring, Team Leadership.

Who are Greg Haddock's colleagues?

Greg Haddock's colleagues are Edgardo Otero, Olga Acevedo, Cpa, Maikol Henao Ramírez, Vinoth Ramanujam, Luis Jonell González Cruz, Elizbeth Rivera Díaz, Gustavo Moraza, Cpa.

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