Greg Hamilton Email & Phone Number

London, GB

Help NCB continue to grow into the communities they serve as they strive to increase the depth and breadth of what they do. Key NCB goals:- Reaching more people, promoting personal financial wellbeing and stability- Ensuring the financially sustainability of the organisation- Growing the payroll offer and partnering with employers across the region.

Swindon, Wilts, GB

- Lead the transformation agenda across all retail business- Accountable for the retail operational excellence agenda and cost targets- Ensure the Retail delivery to support Society strategies & objectives

Swindon, Wilts, GB

- Leading board reportable, strategic change programmes. Programmes include (1) Consumer Duty regulation design and execution (2) Process & Journey ownership framework to support organisation wide operational excellence improving efficiency and experience (3) Scale people change programmes supporting org design changes and capacity release- Leadership of.

Swindon, Wilts, GB

- Reporting to Exco member, scope: Economic Crime, Collections & Recoveries, Bereavement, Financial Wellbeing, Vulnerability, Complaints, Remediation Centre of Excellence, Exception Processing, Data Quality- Own, develop and communicate business unit strategic target outcomes (including membership, commercial, service/channel, technology, and operations).

Swindon, Wilts, GB

- Reporting to Exco -1, creating a Customer Experience Insights Centre of Excellence- Ownership of colleague and customer feedback strategy, onboarding of new survey supplier and strategic platform for 15m members- Develop roadmap for strategic enhancements to service proposition based on consolidated insight across complaints, NPS, speech analytics.

London, GB

- Shape and incept first industry wide scams policies, working with industry peers, consumer groups and regulators - Lead internal response / program delivery across matrix environment to ensure day 1 compliance across all products, services and operations- Formulate thought leadership positions for future landscape of industry and advocacy agenda for.

London, GB

- Develop business unit strategy and manage delivery progress, driving momentum and monitoring key risks- Product owner for bank wide CRM/ colleague tools- Lead and deliver strategic initiatives to support execution of the strategy- Communicate strategy and manage executive reporting

London, GB

- Deliver MI to enable transparency and monitoring of UK complaint performance across complex hierarchy and matrix- Deliver insight to support RCA into complaint drivers - Drive improvements in customer experience, net promoter score and customer advocacy through insight to drive initiative development - Support the wider banking system to develop its.

London, GB

- Own the performance monitoring and capacity utilisation driving cost and process improvements for c4.5k front & back office FTE- Deliver best in class performance and work force management frameworks, understanding industry best practice- Driving commercial improvements through reductions in ‘cost per case’ and total cost base- Lead the execution of.

London, GB

- Analytics- Change management- Resource Planning