Greg Hamling Email & Phone Number

Canterbury, England, United Kingdom

Supporting the Store Manager driving the performance and day-to-day operations of the store. Responsibility of the store and team in their absence.Driving store performance by maximising sales opportunities, both retail and commercial. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed.

Chislet, England, United Kingdom

Ashford, England, United Kingdom

Ightham Mote

• Manager of property Visitor Welcome team, line managing 9 staff and 20+ volunteers.
• Overseeing daily operations of visitor reception ensuring team welcome visitors as expected and promote membership or upselling to Gift Aid single admittance.
• Monitoring team performance against individual targets and addressing or incentivising to achieve these.
• Create annual roster for full coverage of the property using part time staff hours with limited flexibility.
• Handling visitor… Show more
• Handling visitor complaint escalations.

London, United Kingdom

• Based in the Integrated Operational Control Centre (IOCC), the operational hub of the airline
• Monitor the Virgin Atlantic flying programme for disruptions.
• Write SMS, airport letters and emails to Communicate effectively with the business and passengers in the event of a disruption situation.
• Ensure the company remain lawful with both EU and DOT regulations when commercial decisions are being made by the IOCC.
• Collate reports relating to Tarmac Delays and be responsible… Show more
• Collate reports relating to Tarmac Delays and be responsible for timely filing of reports.

London, England

• Based in the IOCC, to ensure we can be first responders to flight disruptions or unusual situations.
• Engage, advise, support and recover our customers “in the moment” when they are in need via social media.
• Monitor, assist, respond and offer resolution to comments and complaints involving Virgin Atlantic Airways (VAA) service and brand appearing in social media.
• Maintain up to date knowledge of EC Regulation 261/2004, U.S. 14 CFR, Montreal Convention 1999, and the VAA… Show more
• Maintain up to date knowledge of EC Regulation 261/2004, U.S. 14 CFR, Montreal Convention 1999, and the VAA conditions of carriage.
• Work alone and have autonomy to make the right decisions that maintain VAA’s customer service image in front of a wide audience and protect it from exploitation and negative press in a public arena.

London, United Kingdom

• I was asked by the Customer Relations Manager in 2010 to take individual responsibility for the VAA branded social media pages.
• Listen, monitor, engage and respond to the comments, postings, questions and complaints involving VAA service and brand that appeared in these social media areas.
• Investigate, research, adjudicate and respond to complaints in writing, taking into account any potential damage the complaint, or unsatisfactory resolution may cause by press coverage… Show more
• Investigate, research, adjudicate and respond to complaints in writing, taking into account any potential damage the complaint, or unsatisfactory resolution may cause by press coverage.
• Maintain up to date knowledge of EC Regulation 261/2004, U.S. 14 CFR, Montreal Convention 1999, and the VAA conditions of carriage.
• Distribute promotional and operational updates in a timely fashion, such as special offers, latest news and significant flight disruptions.

London, United Kingdom

London, United Kingdom

Bachelor Of Arts - Ba, Performing Arts

Education record

A-Levels: • Theatre Studies • Art • English Literature AS-Level: • Media Studies