Greg Hancock Email and Phone Number

As part of a small, specialist team, this role was primarily web based but we all ended up contributing to various projects and collaborating with each other on a regular basis. Much like my previous role at the company, there was an exceptional amount of variation. From liasing with external agencies regarding optimisation of our website and presence online, to the beautification, content creation, management and maintenance of our own website, I had lots to consider. The last big project before I left was the implementation of the new ERP (Enterprise Resource Planning) system which was 2 years in the making. Prior to this I played a pivotal role in the successful development of our new in-house Content Management Systems (CMS) – this also took around 2 years to devise and execute but I know it was time well spent and I leave the company in better condition than when I joined it.

As a member of the Customer Services team my day-to-day duties were more varied than any in any other role I’ve ever had. Throughout the course of any given day, we may have to encounter customers of varying specifications with many different requirements. From Lords & Ladies and Michelin starred restaurants to private collectors and drinkers, the ability to multi-task and manage priorities on a constantly rotating basis was integral to this role and is something that I will carry with me throughout the course of the rest of my career. Working to multiple critical deadlines each day, no two days were ever the same. Working independently or as part of a team, the main focus sometimes had to be put aside in order to give additional resources to larger project-based pieces and this was yet another element to juggle. The customer services team was the heart of the company at Justerini & Brooks, touching every other department in a way that no other did. With this came a lot of responsibility and a dedication and camaraderie unmatched across the rest of the business.

Responsible for the maintenance of essential information - from managing customer details and accounts to identifying and resolving website CMS issues. Diverse and strenuous, this role required concentration, focus and a keen eye for attention to detail at all times. It was necessary to go back and forth between various systems, amalgamating information from many sources including our in-house ERP (Maginus) in conjunction with the website “back-end”/CMS and Microsoft Office programs to ultimately ensure they harmoniously coexist and complement each other. Working largely independently, I successfully managed my own workload, constantly balancing and evaluating the tasks at hand and continually prioritising.

Working as part of a Deloitte Run Project for Nationwide, I was responsible for accurate and time-effective data maintenance and information migration, working to strict targets and managing my own time and workload. I was tasked with digitally archiving, quality checking, amending and categorising various hard-copy documents held in Nationwide branches around the country, dealing with sensitive customer information. Working within specific timeframes of 2-10 minutes per "case" (depending on the nature of the task) this meant operating with the utmost care and efficiency, carefully balancing both speed and accuracy.

Part of Management Team at various hmv branches. Responsible for teams of up to 60 people dealing with all aspects of retail management including people management, resource planning, finances, stock control, HR, employment, administration and reporting.