Greg Harness Email & Phone Number

5900 Parkwood Place

Manage the technical support team for the following functions:• Daily monitoring Batch processing for Data Warehouse systems• Responsible for break / fix of daily cycles• Manage Control-m Scheduling tool• Provide QA daily test batch cycles for customers• Interact with Development staff• Responsible for all production Oracle schema s

5900 Parkwood Place

Anti-Money Laundry - Business Analysis• Gathering business data for Government regulatory requirements and publishing metrics and reports• Developing Functional requirement documents to be used to build technical systems with mandatory reports and metrics.• Monitoring Consecutive absent and vacation (CAVE) leave reports• Providing metric and reports or Suspicious Activity Reports (SAR)

1111 Polaris Parkway, Floor 2E

• Environment Configuration management • Responsible for staffing personal• Staffing of implementation and coordination of PI centralization project• Global conversion of FTP to SFTP in INFO1

• Environment Configuration management • Responsible for staffing personal• Staffing of implementation and coordination of PI centralization project• Global conversion of FTP to SFTP in INFO1

1111 Polaris Parkway, Floor 2E

• Responsible for Lexis Nexis application and future development• Monthly “Loanmgr” reporting function oversight• Development and implementation of the rewrite of the iVault system• Control-M development

Managed multiple projects within customer site with project managers providing weekly status. Writing and critiquing statements of work and negotiating hourly run rates with travel expenses for expected work. Provide weekly and monthly status reports to client and manage risk and incidents reports. Interact with company development staff to provide solutions and mitigate client risk. Managed a $4 M financial pool in addition to individual projects and provide monthly revenue forecast and tracking.

Negotiated Service Level Agreements and Operational Level Agreements with internal business partners. Co developed document solutions mail and delivery tracking system. Managed and reported on Key Performance Indicators (54) for enterprise. Successfully implemented Information Technology Infrastructure Library (ITIL) practices for incident, change, problem, configuratation, and service level management. Responsible for application code move into production for enterprise on mainframes and distributive platforms. Responsible for technical team supporting, tailoring, configuration, training, and consulting application teams on Changeman Change Management software in three locations. Responsible for administrators of CCC/Harvest, several in-house build code movement tools, and an in-house work request systems. Responsible for Scheduling teams supporting CA 7/11, ASG ZEKE, IBM Tivoli Workload Scheduler, ASG PRO/JCL, and mainframe automation tools. In 2004 eliminated the in-house mainframe code movement tool and moved all applications onto ChangeMan ZMF. Converted and support new business acquisition, Provident Insurance, to Nationwide processes in 2004 and Allied insurance in 2005. Key executive sponsor and implementation manager for the implementation of "CA ESP mSeries Workload Scheduler" tool in 2007 for the Nationwide enterprise. Responsible for managing a $3.5 Million dollar budget with a 3% variance from forecast. Serena 2008 Customer Innovation aware for the work accomplished to incorporate COBOL governance practice to an outsourced web tool. The new functionality provides best practice and enforcement of industry standards in coding of COBOL programs.

Responsible for mainframe and distributive support on scheduling packages for application processing. Implemented automated online call listing to be used for after hours support by all hardware and software support. Sponsored and implemented mainframe automation projects. Established protocols and processes for customers to voice concerns on operational procedures invoked by Data Center.

Managed team responsible for maintain daily operations for enterprise systems. Software included CICS, IMS, DB2 MQ, AS/400, Tandem, MVS mainframe, NT severs, UNIX, JES3, netview, and communication lines. Personnel evaluation and budgetary requirements function of

Developed functional and technical designs for the acquisition of a Change Management and Migration Control System as part of the COGEN project. Oversaw and designed code for the installation, implementation and rollout of Changeman Change Management software. Developed deployment model that structured implementations for all future applications.

Gathered and interviewed all business and technical requirements to establish tool requirement to support a technical help desk. Requested and evaluated necessary software tools to support technical help desk. Coded (AG) and supported Peregrine Systems Service Center tracking tool. Developed incident support calls on UNIX and OS/2 platforms that interface with e-mail system. Consultant on help desk processes, mainframe batch captures and reporting. Provide reporting functions with SAS language to all customers.

Support MVS, JES3 and mainframe utilities used to maintain an operating system first two years. Migrated to VM system to support and maintain operating systems and utilities in the final three years. Participated in IBM venture with Nationwide Company for developing and test VM/XA software. We were the first public company to arrange shared objectives for implementing and supporting software. Responsibilities included IBM "Infoman", "PROF's" software and third party utilities software. I was requested to be on steering committee for establishing second data center. Tasked included research and establishing team to move and install key components assigned.

Interfaced with system developers and operational personnel to insure daily and technical issues were addressed. I facilitated daily status meetings to insure integrity of systems and to address nightly issues. Wrote and published operational procedures that were researched and verified with appropriate sources. Scheduled and facilitated with software vendors infrastructure hardware and software changes.

Relocated to establish segregated data centers for security, flexibility, and Integrity of Company. Required to hire and train new employees in new locations of data center. Motivated and managed operational staff while new technology and procedures were changing. Agility and quick thinking were required to insure nightly processes were accomplished.

Performed all duties within a complete data center. Tapes, printers, consoles commands, subsystem commands, (CICS, IMS, & NET or SNA), and hardware trouble shooting. Submit and resubmit application jobs via JCL statements for corrective actions. Scheduling of jobs and cycling of tape media done daily. Maintenance routes and up keep of peripheral equipment required on a daily bases.

working alone to performed all duties within a complete data center. Tapes, printers, consoles commands, subsystem commands, (CICS, IMS, & NET or SNA), and hardware trouble shooting. Submit and resubmit application jobs via JCL statements for corrective actions. Scheduling of jobs and cycling of tape media done daily. Maintenance routes and up keep of peripheral equipment required on a daily bases.

4 yr.)Honorable Discharge

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Activities and Societies: Online schoolingOnline schooling

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