Greg Harper Email & Phone Number

Project, process, and problem management. Determin efficiency of current processes or evaluate the need for new processes.Build a Team, train them on the methodologies of 6 Sigma and through those methodologies arrive at the best overall solution to the problem.Manage the improved process to a calculated financial baseline and internal / external customer satisfaction level, balancing the risk to the busines.Train the process owners and shareholders to the point that they can continue to maintain the financial gains in a positive direction.Write plans, risk management, process maps, project goals, training guides, presentations, and evaluations.

Represent Caterpillar product line of Parts and Services to diverse customer base. Logging, Construction, MIlls, Mining, Power generation, Trucking, RV, and Bus.Provide a high standard of customer service, cunsulting and partnering with my customers to develope the best overall solutions fitting thier needs.

Develope relationships with Truck, RV, and Bus manufactureers and dealers.Present at industry events, provide customer support to end users. Maintain knowledge of industry, enviornemntal issues, emissions standards, and technologies.Consult with Fleets on maintenance and fuel economy prctices.Provide Fleet raining to drivers, mechanics, supervisors, and managers.Cover terrritory (WA State) ensuring that our product offering is identified and well represented.

6 Sigma (Dmaic)

Activities and Societies: iSixSigma, Black Belts of WA, KNowledge Network Author

Bas Ee, Electronics, Robotics, Computers, Communications, Math