Greg Heffner Email & Phone Number

Knowledge and use of:Operating SystemsMS Windows 3.1-Vista64MS Windows Server NT-2007 ProDOSRumba Terminal EmulatorsSoftwareMS Office 97-2007 ExpertiseMcAfee AntivirusMcAfee Endpoint Encryption/TOPS build 5600 (administrator)Norton Ghost (Network and local use)MS SCCM (Microsoft SMS)Active DirectoriesPrint ServersVirtual MachinesRemote SupportVisual Basic (basic Knowledge)MS Access and Oracle Database familiarityCrystal Reports 8-10CAD ProgramsScanning interfaces (Fujitsu, Xerox, HP)Familiarity with McKesson products and Other Clinical and financial systems (Implementation, Installation, troubleshooting, support)v Horizon Patient Folder V.10.0*v Star Navigator V.7 to V.11v Horizon Labv Horizon Cardiologyv Horizon Expert Documentation (HCI)v Horizon Enterprise Visibilityv Horizon Medication Managerv Pathways Materials Managementv Pathways Financial Managementv Horizon Surgical Managerv Kronos Timekeeperv MIDAS+NetworkingNovell NetworksMicrosoft Networks (TCPIP)TCPIP ConfigurationWindows Domain Administration (Active Directories)Proxy configurationsWireless network setupUse of diagnostic functions for network troubleshootingFamiliarity with Cisco, Panduit and BlackboxVPN ConfigurationsHardwareHP Network Printer Diagnostic and RepairXerox and Ricoh network copier Scanner repairDell and HP SFF, Tower, and LaptopsProjectors, peripherals, etcDell and HP ServersNetwork Scanners and CamerasOtherIT PurchasingHelp Desk CoordinationCustomer SupportProject ManagementStaff ManagementTechnical WritingAd-Hoc ReportingAudit MaterialBest Practices/Policy and ProcedureMobile Computing Solutions (Carts, Tablets, etc..)Internet Security (IE 6 and 7)Strong use of MS Windows Registry and remote registry toolsExpertise with Audio/Visual EquipmentTechnical Educator Virus/Malware RemovalOS OptimizationData Recovery and BackupsInternet ResearchSpecialties: -Customer Service-Purchasing-Information Technologies

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  Pc/Lan Technician 3

  Mckesson Provider Technologies

  Feb 2000 - Mar 2010

  Promoted from Help Desk Coordinator 2Support of users in a clinical and financial environment.Support of 1200+ Network Devices and 1500+ Clients.Managed McAfee Encryption Services (Safeboot) for 100+ mobile devicesSite purchase agent for software and hardware 5+ YearsProject ManagementSupport of multiple software packages including Office, Clinical, and Financial Apllications (Implementation, installs, and troubleshooting)