Truist Bank• Spearheaded a transformative overhaul of the governing document risk assessment process, resulting in a streamlined and more effective evaluation framework that significantly enhanced risk identification and mitigation strategies.• Developed and executed a comprehensive strategy for building and nurturing collaborative relationships with technology and architecture teams, ensuring high alignment and cooperation.• Demonstrated expertise in technical and business writing by creating, documenting, and implementing precise governing documentation, including policies, standards, and procedures.• Conducted rigorous quality risk assessments of governing documents, meticulously aligning them with enterprise program requirements.• Played a pivotal role in the professional development of junior team members through effective leadership, mentoring, and training initiatives.• Drove and fostered governing document compliance.

• Engineered a comprehensive framework for the cloud blueprint lifecycle, establishing robust processes and controls pivotal to supporting enterprise cloud architecture.• Conducted meticulous reviews and risk, audit assessments of Microsoft Azure and Google platforms, leveraging an in-depth understanding of enterprise security policies and application architecture.• Executed risk mitigation by advising Cloud Governance, Cloud Migrating and Cloud Third-Party of emerging and inherit risks.• Performed risk mitigation by auditing application pilots, assessing Architecture as well as data for emerging and inherit risks.• Utilized agile project management methodologies, change management and issue management practices to swiftly, effectively remediate high-risk cloud and third-party related issues.• Cultivated and sustained collaborative relationships with infrastructure, security, and application teams, fostering a cohesive environment conducive to effective communication and streamlined operations.• Facilitated Risk and Control Self-Assessment (RCSA) for Cloud Risk Acceptable Units (RAU) using SHRP/Archer/Veritas.• Drove and fostered cloud risk management business execution.

• Spearheaded the development, implementation, and management of a comprehensive cloud governance and third-party hosted services control program, policies, and processes to reduce and remediate risks.• Successfully led issue remediation projects focused on regulatory compliance, employing strategic planning and meticulous execution.• Pioneered the design and management of the Cloud Governance and Third-Party Hosted Services Control Program, providing strategic direction and oversight that optimized cloud operations and minimized risks.• Consulted on and managed the development of the Enterprise Cloud Policy, playing a pivotal role in shaping guidelines that aligned with organizational objectives while adhering to regulatory and industry standards.• Established and managed the Enterprise Cloud Metric Program, developing key performance indicators (KPIs) to measure the effectiveness and efficiency of cloud services.• Drove and fostered cloud governance business execution.

• Orchestrated the development and implementation of robust quality assurance, functional, and validation testing methodologies for metric reporting to identify emerging and inherit risks.• Spearheaded the creation of a validation monitoring framework specifically tailored for high-risk metric reporting, deploying proactive measures to identify and rectify discrepancies swiftly.• Engineered and implemented automation solutions for metric reporting, optimizing efficiency and accuracy while reducing manual intervention.• Cultivated and sustained collaborative relationships with infrastructure, security, and application teams, fostering a unified approach to quality engineering practices.• Drove and nurtured the execution of reporting strategies, aligning them closely with business objectives and ensuring that reporting mechanisms were not just accurate but also instrumental in supporting informed decision-making.• Drove and fostered quality assurance reporting business execution.

• Developed a Process Inventory framework to manage and govern all Technology Policies, Standards and Procedures to reduce risk out outdated documents.• Executed special high priority project assignments with a focus on interoperability, data quality, and reporting, resulting in the successful enhancement of business processes.• Provided expert consultation for enterprise process support, standards, risk management, and process improvement.• Established and nurtured collaborative relationships with infrastructure, security, and application teams, fostering a cohesive and integrated approach to process management.• Drove and fostered the execution of business processes, ensuring alignment with strategic objectives and delivering tangible results.

Allstate• Championed the adoption and integration of ITSM Problem Management principles throughout Allstate's IT infrastructure, advocating its benefits and guiding teams to embrace a proactive problem-solving approach to reduce emerging and inherit risks.• Orchestrated and facilitated cross-functional collaboration sessions, leveraging expert guidance to refine and optimize the problem management process.• Established and nurtured relationships with infrastructure and application teams, fostering a culture of alignment with the Problem Management process.• Provided experienced counsel and implemented enhancements to the problem management process, integrating best practices and methodologies.• Implemented comprehensive tracking mechanisms for problem investigations, ensuring actionable insights from root cause analyses were effectively utilized to prevent future incidents.

• Spearheaded the implementation of ITSM Problem Management practices within Lowe's IT organization, fostering a culture of proactive problem-solving and contributing to a substantial reduction in recurring incidents and system downtimes remediating the risks permanently.• Established comprehensive reports for incident trending, process execution quality, and overall process performance. Utilized Crystal Reports and Excel to translate complex data into actionable insights, enabling informed decision-making at executive levels.• Played a pivotal role in the successful implementation of process enhancements, leading to a 25% increase in overall process performance and a notable improvement in the organization's ability to proactively address potential issues.• Monitored and enforced process compliance to maintain high-quality process execution and adherence to stringent audit controls.• Developed and generated reports using Crystal Reports and Excel, providing in-depth insights into incident trending, process execution quality, and process performance based on clearly defined metrics.

• Led the implementation of the ITSM Service Catalog and Request Fulfillment framework within Lowe's IT organization, orchestrating a seamless transition that significantly improved service delivery efficiency and user satisfaction.• Developed, documented, and successfully implemented the SRM (Service Request Management) IT Process, streamlining workflows and optimizing service request handling.• Formulated and delivered insightful reports on incident trends, process execution quality, and process performance, employing Crystal Reports and Excel to visually communicate key metrics to identify emerging and inherit risks.• Facilitated a robust process to gather business requirements, ensuring a clear understanding of stakeholder needs and expectations.• Developed and implemented process metrics and reporting mechanisms, providing valuable insights into service catalog and request fulfillment performance.

• Spearheaded incident triage for high-impact application and infrastructure incidents in both trading and non-trading environments, ensuring rapid response and effective resolution.• Implemented and tested the Tivoli Server Monitoring System, enhancing the organization's monitoring capabilities and providing real-time insights into server performance.• Ensured stability and optimal performance for a diverse infrastructure, managing over 6000 servers and 1000 network devices. Utilized Enterprise Systems Monitoring tools such as GAS, SiteScope, Tivoli, and Autosys to conduct comprehensive monitoring, resulting in improved system efficiency and minimized disruptions.• Successfully performed the role of system administrator for both Windows and Unix systems, implementing best practices to maintain system integrity, security, and performance.• Coordinated hardware repairs with external parties, demonstrating effective vendor management and ensuring timely resolution of hardware issues.

• Orchestrated daily shipments from warehouses to distribution centers and customers, optimizing routes and schedules to drive on-time delivery while minimizing distribution costs.• Acted as a crucial liaison between materials management, customer service, warehouses, and carriers, ensuring seamless coordination and effective execution of supply chain processes.• Played a pivotal role in quarter-end processing by providing essential carrier support, facilitating communication between warehouses and manufacturing units, and ensuring weekend coverage.• Participated actively in contract negotiations with carriers, leveraging expertise in EDI for carrier performance support.• Provided comprehensive training to employees of an outsourcing partner during a transition period, ensuring a smooth knowledge transfer and continuity in operations.

• Unix Software Engineer data center team shift lead.• Unix, Unisys, AIX, Sun Systems, IBM Mainframe data center team shift lead.• Network operations team lead for data center.• Tape management leader for data center.• Payment processing leader, mail management, encoding, sorter operator and computer operator.