I am an experienced Director / Regional & Senior Manager with over 15+ years ofcross-industry experience in dynamic sales and service environments, having exposure toleading brands such as HQ Distribution Services Ltd, HQ Communications Ltd, Vodafone, O2 and Phones4U.During my career, I have been successful in enhancing employee engagement, customersatisfaction and talent development, transforming underperforming teams through effectivecoaching, directing change management, strategic planning and performance management,fostering a culture of people recognition, meeting high expectations, driving innovation anddelivering tangible results.Professionally, my last employment includes taking the role of Director with HQ DistributionServices Ltd.In the future, I intend to utilise my skill set and experiences to continue to add value toorgansiations. To find out more about me, feel free to send me a message.Specialties: Strategic Planning, Change Leadership, Business Development, CommercialPerformance, Sales & Service Excellence, Process Optimisation, Business Transformation andBudget & Cost Control.Career Highlights:-Being recognised as the top-performing franchisee for customer experience at HQDistribution Services Ltd-Delivering over 10% growth in overall conversion and more than 40% revenue growth (over£1.5M) at HQ Communications Ltd-Directing a team comprising more than 90 personnel across 12 strategically located stores atO2-Being named Area Manager of the Year for outstanding performance and leadership (2017and 2018) for the UK’s largest O2 Franchise-Receiving the Store Leader of the Year award (2015)
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DirectorHq Distribution Services Ltd Jan 2023 - Apr 2024Midlands & North West, UkLed a team of self-employed drivers delivering daily to various locations across the Midlands and North West England. Oversaw Stoke-on-Trent depot operations, optimising routes and ensuring safe parcel loading. Monitored schedules to meet customer experience and compliance targets.SUMMARY· Franchise Operations: Ensured compliance with legal, operational and Health & Safety regulations while maintaining adherence to brand standards, industry best practices and alignment with corporate guidelines· Business Operations: Developed and implemented targeting and reward strategies, ensured policy and procedural compliance and managed recruitment, onboarding and training strategies· Vehicle Maintenance: Planned and executed maintenance schedules to ensure all safety checks and servicing were completed efficiently, guaranteeing uninterrupted service delivery· Customer Experience: Met KPI targets, monitored routes, communicated delays to customers and resolved complaints, queries and missing parcels through formal investigations· Legal & Regulatory Compliance: Implemented and maintained effective processes and record-keeping procedures to ensure compliance, covering continuous monitoring and due diligent record-keeping procedures· Achievements: Recognised as the top-performing franchisee for customer experience, achieving high customer satisfaction scores, the lowest complaints and adherence to delivery times
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DirectorHq Communications Ltd (Vodafone Partner) Feb 2020 - Dec 2023Manchester, Stoke-On-Trent, Dudley And Birmingham, UkNavigated the business through the Covid-19 Pandemic, governing impact to sales and cash flow forecasts. Enabled the business to be recognised as a leading franchisee within the UK post-pandemic.Stores: Manchester (Bury), Stoke (Hanley), Dudley (Merry Hill) and Birmingham (Bullring & Grand Central)SUMMARY· Financial Oversight: Developed business plans, budgets and forecasts, managing efficiency, commercial profitability and business performance across all store locations in the UK· Franchise Operations: Ensured legal and operational compliance, maintained brand standards and implemented Covid-19 policies, procedures and processes and also spearheaded local marketing campaigns· Business Operations: Optimised customer journeys, implemented targeting and reward strategies and ensured policy and procedural compliance, whilst also developing recruitment, onboarding and training strategies· HR: Oversaw TUPE process for existing teams, cultivated company culture, enhanced employee engagement and implemented performance management strategies· Networking: Enriched internal and external relationships to enhance company visibility and increase profitability· Customer Experience Improvement: Enhanced all customer experience metrics at each location· Achievements: Delivered over 10% growth in overall conversion and more than 40% revenue growth (over £1.5M)
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Area ManagerO2 (Telefónica Uk) Feb 2016 - Jan 2020Midlands, Uk· Directed a team comprising more than 90 personnel across 12 strategically located stores, consistently achieving sales and service Key Performance Indicators (KPIs)· Implemented a customer-focused business approach, identifying opportunities for growth and improvement· Managed recruitment, training and headcount with precision to optimise resource allocation· Ensured compliance with all legal and regulatory requirements while overseeing area performance· Named Area Manager of the Year for outstanding performance and leadership in both 2017 and 2018 -
Store LeaderO2 (Telefónica Uk) Oct 2014 - Feb 2016Midlands, Uk· Provided in-depth coaching to sales teams, driving a customer-centric store culture and enhancing profitability· Consistently developed teams to deliver exceptional service and ensure customer satisfaction· Ensured store compliance with legal standards, assessed via mystery shopping and audits· Managed store FTE and labour turnover through effective selection processes, in-store inductions, training, development and one-to-one review processes· Recognised with the Store Leader of the Year award in 2015, leading to promotion to Area Manager
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Multi-Site Store ManagerPhones 4U Apr 2005 - Sep 2014Midlands, UkSales Consultant to Multi-Site Store Leader· Advanced through various leadership roles, overseeing multiple stores and enhancing sales and service performance· Spearheaded regional initiatives, overseeing 46 stores across three key performance indicators· Acknowledged for successfully revitalising underperforming stores within tight timelines· Multiple Sales & Service awards both regionally and nationally
Greg Henson Education Details
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New College -
Charlton School
Frequently Asked Questions about Greg Henson
What is Greg Henson's role at the current company?
Greg Henson's current role is Established Director | Regional & Senior Manager | 15+ Years of Cross-Industry Experience | Ex Area Manager of the Year with O2.
What schools did Greg Henson attend?
Greg Henson attended New College, Charlton School.
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