Application Support Technician
Dallas, Texas, Us
Communicate with support personnel, developers, and IT to assist in resolving issues with software applicationsDefine, develop, and document applications business requirements, objectives, deliverables, and specifications on a project by project basis on collaboration with internal users and clients.Define application development project plans, including scope, schedule, and implementationWrite SQL scripts to troubleshoot data integrity issues, enhance reporting and to provide data manipulation as needed.Monitor software and database performance on new and existing systems for the purpose of isolating areas in need of improvement and for general debugging.Provide verbal and written project status reports on multiple projects and tasks.Develop and maintain user manuals and guidelines for applications and support procedures.Train end-users to operate new or modified programs/systems.Research emerging applications, standards, databases in support of procurement and development efforts.Propose and implement system enhancements that will improve the reliability and performance of critical systems.Monitoring, alerting, troubleshooting, capacity management, provisioning, patching, upgrades and performance tuning.Administers multiple systems including regular and after-hours & weekend support as needed.Composes clear and concise system documentation and reports. vision.
