Greg Herr Email & Phone Number

Las Vegas, Nevada, United States

• Served and the lead IT System Administrator for Manheim Las Vegas
• Was the sole on-site IT System Administrator for Manheim San Diego, prior to transferring to LV
• Lead our “Refresh Bliss” project of converting WIN-7 computers to WIN-10 computers
• Worked with multiple Network Engineering teams for network related tasks and projects
• Processed requests for IT support across various departments
• Worked closely with upper management and Corp IT Staff on tasks that pertained to our location

Carlsbad, CA

• Served as the sole on-site deskside support technician for the City of Carlsbad
• Supported users via phone and in person
• Accountable for supporting over 800 users and maintaining over 3,000 different computer related devices, located in multiple facilities throughout the city
• Ensured that all trouble tickets were completed in a timely manner
• Remotely accessed PCs to troubleshoot various computer issues through LANDesk or RDC/RDP
• Well versed in different computer software. Such as: Microsoft Office Suite, Chrome, Firefox, Telestaff, Snagit, and others

Camp Pendleton, CA

• Provided tier 1 / 2 support to over 100,000 users via phone at the Marine Air-Ground Task Force Information Technology Support Center (MITSC-WEST).
• Closed an average of 30 Remedy trouble tickets per day.
• Troubleshot users’ desktops and laptops, and applied software solutions via Remote Assistance and Remote Desktop Connect.
• Supported a Windows 7 and Windows 10 environment.
• Utilized Active Directory to reset passwords, complete group and object associations, and account creations and modifications.
• Experience with Blackberry Enterprise Software (BES10).

Twentynine Palms, CA

• From the ground up, I created and implemented, standard operating procedures (SOP’s) for the “End-User Services” division (EUS) for the Base Telecommunication Branch, United States Marine Corps, Marine Corps Air Ground.
• Successfully managed the transition from the outdated “Navy-Marine Corps Intranet” (NMCI) contract to the new MC N-GEN system, including: logistics and program management, asset control, and accountability.
• Managed the EUS Department and supervised the day-to-day activities of 15 computer repair technicians (Marines, civilian contractors, and Department of Defense General Schedule (GS) employees).
• Managed the EUS team, which supported the MCAGCC-TC population of well over 25,000 unique users, with these users being Marines, Non-Appropriated Funds (NAF) and GS employees, civilian contractors, and military.
• Repaired and maintained over 12,000 information technology assets, which included: desktop and laptop PCs, tablets, as well as printers and scanners.
• Identified and implemented labor and time-saving procedures which reduced the repair turn-around time from an average of 120-210 days, to just 14-21 days within an eight-month period.

Twenty Nine Palms

• During this period of time I managed over 1,000+ junior Marines, in their day-to-day military required activities.
• Daily manager activities included: ensuring required training paperwork was completed prior to their schooling; training in physical fitness; scheduling daily appointments; and additional military-related activities.
• Interacted with senior leadership on a daily basis to ensure junior Marines were fully prepared for their follow-on schooling at MCCES.

Cherry Point, NC

• Served as a manager of electronic repair technicians for Marine Tactical Electronic Warfare Squadron One (VMAQ-1).
• Managerial role required me to be responsible for over 1,500+ pieces of electronic related gear.
• Repaired a wide variety of electronic equipment, such as: telecommunication devices, two-way radios, cryptographic machines, computers, printers, scanners, and other electronic devices.