Greg Hinman Email & Phone Number

Spokane, Washington, United States

• Founded and currently lead company providing signing services and functioning as key business partner to escrow, title, real estate, and mortgage companies across all 50 states. Built out end-to-end operational.
• Oversee contract negotiation and execution for ~40K signing agents, including notaries and attorneys; ensure agent status as fully licensed, insured, and bonded with state of residency.
• Direct complex logistics between agents, clients, and signing parties/customers to meet critical deadlines with potential financial impact; maintain total regulatory compliance, data security/confidentiality, and.
• 2020 managed $2.8M P&L consisting of billable increments of <$200 per unit; maximize revenue and reduce costs while steering financial strategy through market fluctuations. In 15 years in operation, grew annual sales.
• Demonstrate comprehensive knowledge of lending processes/documents and function SME for signing agents and customers; troubleshoot escalated problems and address customer/client questions as needed.
• Work directly with key clients to integrate their unique requirements and standards within business workflows; create secondary agent contracts as needed to guarantee compliance.

Orange County, California, United States

• Managed account sales, operations, and logistics for division with one-third of client base and $3M annual revenue.
• Led varied sized teams providing full-scale, on-site services for company’s most profitable account with up to $1.5M in annual revenue; developed & implemented custom workflow to ensure smooth integration within client.
• Built authentic, lasting relationships with key client executives, aligning account activities and services provided with their unique business needs, requirements, and goals.
• Partnered with executive leadership to align division activities and strategies with overall business strategies; supported overall business success by collaborating with cross-functional teams on special projects and.

Anaheim, California, United States

• Promoted from Front Office Manager to oversee staff and operations within Guest Services, Reservations, Housekeeping, and Facilities. Drove full compliance with strict franchise requirements and industry best practices.
• Maximized Occupancy Rates and ADR (Average Daily Rate) by partnering with Director of Sales/Marketing to plan and launch targeted marketing campaigns. Interfaced with AR/AP to resolve payment or billing related issues.
• Delivered swift, full resolution of all customer relation concerns/complaints and implemented proactive protocols to mitigate future risk of recurrence.
• Supported active risk mitigation and management procedures for both internal and client-facing functions.

Education record

Education record