Greg Hinman Email & Phone Number

Spokane, Washington, United States

• Founded and currently lead company providing signing services and functioning as key business partner to escrow, title, real estate, and mortgage companies across all 50 states. Built out end-to-end operational structures, logistical workflows, and compliance protocols.• Oversee contract negotiation and execution for ~40K signing agents, including notaries and attorneys; ensure agent status as fully licensed, insured, and bonded with state of residency. • Direct complex logistics between agents, clients, and signing parties/customers to meet critical deadlines with potential financial impact; maintain total regulatory compliance, data security/confidentiality, and contract adherence. • 2020 managed $2.8M P&L consisting of billable increments of <$200 per unit; maximize revenue and reduce costs while steering financial strategy through market fluctuations. In 15 years in operation, grew annual sales from $75K in first year to $2.8M in 2020.• Demonstrate comprehensive knowledge of lending processes/documents and function SME for signing agents and customers; troubleshoot escalated problems and address customer/client questions as needed.• Work directly with key clients to integrate their unique requirements and standards within business workflows; create secondary agent contracts as needed to guarantee compliance. • Led selection and implementation of IT platform/database processing all client orders and tracking agent logistics.

Orange County, California, United States

• Managed account sales, operations, and logistics for division with one-third of client base and $3M annual revenue.• Led varied sized teams providing full-scale, on-site services for company’s most profitable account with up to $1.5M in annual revenue; developed & implemented custom workflow to ensure smooth integration within client operations. • Built authentic, lasting relationships with key client executives, aligning account activities and services provided with their unique business needs, requirements, and goals. • Partnered with executive leadership to align division activities and strategies with overall business strategies; supported overall business success by collaborating with cross-functional teams on special projects and sharing best practices.

Anaheim, California, United States

• Promoted from Front Office Manager to oversee staff and operations within Guest Services, Reservations, Housekeeping, and Facilities. Drove full compliance with strict franchise requirements and industry best practices.• Maximized Occupancy Rates and ADR (Average Daily Rate) by partnering with Director of Sales/Marketing to plan and launch targeted marketing campaigns. Interfaced with AR/AP to resolve payment or billing related issues.• Delivered swift, full resolution of all customer relation concerns/complaints and implemented proactive protocols to mitigate future risk of recurrence. • Supported active risk mitigation and management procedures for both internal and client-facing functions.

Education record

Education record