Shane's Rib Shack Huntsville, Oversee daily operations including scheduling, deposits, inventory and customer service. Responsible for personnel management: hiring, training, performance reviews and terminations.manage sales increase, controlling labor and food cost, and customer satisfaction.

2014-2014 Store Manager, Mapco ExpressManage a team of 20 employees and four managers. Oversee daily operations including scheduling, deposits, inventory and customer service. Oversee the operations of the deli. Responsible for personnel management: hiring, training, performance reviews and terminations.• Was part of a handpicked team that went to a struggling market for a week to retrain and help the stores get back to standards• Promoted to store Manager in July of 2014, • Took over an underperforming store and under staffed. In under a month had the store staffed and performing to the standards set by Mapco.

Currently manage a My Deli with a team of 7 employees and 2 managers. Oversee daily operations including scheduling, inventory and customer service. Responsible for personnel management: hiring, training, performance reviews and terminations.• Increased sales at Store 7504 by an average of 1000-1200 dollars a week in just under 4 months of running the deli by retraining the employees on the deli ops systems and shifting the focus to be more customer-oriented rather than task-oriented.• Promoted to Deli Mentor in just under 6 months of being with Mapco My Deli, from increasing sales and implementing the My Deli operating system and training program.• Transferred to 7510 in July and have increased sales by an average of 800-1000 dollars a week by implementing the My Deli training program and applying LSM.Beat 3rd and 4th quarter sales budget by 25+%• In the last 6 months I have trained 3 deli managers and 6 store managers in the Deli. One of the deli managers is now a Mentor Manager.• With the absence of the Manager of Training, I was asked to certify two Deli Managers as Mentor Managers.

Arby’s, Huntsville, AlabamaManaged a million dollar unit with a team of 20 employees and four managers. Oversaw daily operations including scheduling, deposits, inventory and customer service. Responsible for personnel management: hiring, training, performance reviews and terminations.Awarded General Manager of the Quarter for outperforming 30 other general managers in sales increase, controlling labor and food cost, and customer satisfaction.Implemented Arby’s crew training program. Increased sales, profit and cleanliness score resulted in unit becoming a Certified Training Unit, the highest recognition attainable, in 9 months instead of the standard 12 months.Achieved 0% team member turnover for 1st quarter and 30% for year; resulted in $18,000 increase to bottom line.

Managed Deli and team members working in that area. Responsible for training team members, scheduling, ordering and inventory, budget, and customer relations.Increased sales by 15%, focusing on production and eliminating waste.Implemented “Please and Thank You rule”, Deli department changed from a red service score to green service and maintained green service for six months.2007-2009 Team Member, Target, Huntsville, AlabamaFirst year- trained in and excelled in six departments: Overnight Logistics, Back Room, Receiving, Soft Lines, Electronics and Grocery. Second year - Promoted to Bike BuilderHelped implement the “Bike Builder Program”, by pre-building bikes, sales increased by 20% in the first three months; no bikes were returned.

Arby’s, Huntsville, AlabamaManaged team of 20 employees and two to four managers. Oversaw daily operations including scheduling, deposits, inventory and customer service. Responsible for personnel management: hiring, training, performance reviews and terminations.Invited to participate in the Golden Eagle Club, an offer only extended to the top 2.5% of 400 general managers in the region.Received Sales Increase Award for 1st Quarter for outperforming 30 other general managers in sales increase.Implemented Arby’s General Manager training program. Assistant manager was promoted to general manager and became successor when I transferred to a new unit.Ran three different units over course of two years; increasing sales from single to double digits in each unit.

Arby’s, Huntsville, AlabamaAssisted general manager in running unit, focus was on training and developing crew members using Arby’s 8 Position training program.Utilized training program, increased crew training from 25% to 75% resulting in an 18% sales increase for that year.Received Assistant Manager of the Year for outperforming 100 other assistant managers based on Arby’s sales goals and values.

Quizno’s, Huntsville, AlabamaManaged daily operations; including scheduling, deposits, inventory and customer service. Responsible for personnel management: hiring, training and developing, performance reviews and terminations.Under my supervision, store earned highest level of achievement for operational excellence (Platinum) as the best run franchise store in North Alabama.