Manage operations and agent performance. Identified trends in KPI’s and compiled solutions and plan to optimize. Analyzed and interpreted data to build training and improve process results. The proposal would result in a 48% increase in listing volume and a 44% increase in buy side transactions.● Accomplished Manager● Performance Optimization● Increased Sales● Exceptional Customer Service Rating● Lead Conversion Optimization ● Real Estate SME● Team Development and Coaching● Change Management Expert● Drive Team Innovation● Cross Market Collaboration● Strong Communicator● Remote Teams Experience

● Coached and mentored managers and agents.● Analyzed and interpreted data to build training and improve process results.● Managed the agent relationships with Homie Cash and BBYS products.● Built agent training to increase the utilization of our cash products resulting in a 60% increasein units, our most profitable product.● Increased incoming lead conversion optimization by 74% in first 6 months on the job. Alsoincreased loan attachment to 90% in 5 months, and title attachment from 17% to 100%.Increased Buyer Agent closed conversion rate percentage 36% in 6 months. Identified andcapitalized on opportunity with Buy/Sell clients and increased volume by 100%.● Oversaw daily operations, mentored managers and coached agents. Hired, on boarded, trainedand managed agents to perform at peak levels to achieve and surpass KPI’s.● Identified gaps in knowledge and processes and formulated training and procedures to closegaps. Management style resulting in low turnover.● Drove agent engagement with coaching and mentoring, resulting in meticulous attention tocompliance and contract standards. Developed a mental health/burnout prevention plan to assistagents and employees in a high volume and high paced environment.● Accelerated growth and sales. In the first 4-months increased closed transactions by 450%.

South Denver Digs is a Top Real Estate Team in the South Denver Suburbs.• Interview, advise, and represent clients in purchasing and selling residential property from lead to contract to closing. • Responsive, ethical thinking, and hyper awareness of current market trends resulting in repeat clients and referral business. Zillow reviews can be found at: https://www.zillow.com/profile/South-Denver-Digs/ • Expertise in pricing homes based on local knowledge and market conditions. • Accomplished at converting leads into new business, resulting in closings. • Competitive and savvy negotiator with high closing rate.• Successful management of property appraisals resulting in very high percentage of at value appraisals for home owners. • Manage and communicate with clients and agents, as well as mortgage and title companies, inspectors, appraisers, photographers, stagers and all parties involved in home buying/selling transaction. • Experience promoting for sale properties and recruiting new clients through traditional area farming and innovative marketing. Includes newsletters, advertisements, open houses, community meetings, direct mailings, drip marketing campaigns, and social media/online presence. • Experience with preparation of contracts and documents. Maintains knowledge of real estate law, local economies, fair housing laws, and mortgage options. • New agent mentor.

• Listing Partner for #1 Parker area real estate team. Handle all listings from when they go active until they close (Negotiations, inspections, appraisals etc.)• Mentored new agents.• Selected by 5280 magazine as one of the Top Agents in Denver 9 years in a row.• Served as Expert Witness.• Provided high level of emotional support for clients throughout the transaction.

• Consistently in the top 3% of agents in the office out of over 100 agents.• Served on the Agent Leadership Council (ALC).• Mentored new agents.• Invested in rental properties and Fix and Flips.• Selected by 5280 magazine as one of the Top Agents in Denver 7 years in a row.• Provided high level of emotional support for clients throughout the transaction.

Senior Operations Manager – Co-Managed 160 employees • Managed area responsible for all distributions, re-registrations, exchanges between funds and incoming asset transfers. • Proven leadership and strong people management skills in a high volume area of up to 360,000 pieces of processing a month.• Consolidated workforce from two buildings to one increasing communication and decreasing rent expenditures by 68%.• Made continuous improvements by identifying gaps, performing analysis and enhancing current systems.• Improved quality from 84% to 99.3% in 6 months.• Increased productivity by 200%.• Decreased cost of quality control by over 50% while maintaining quality at current level resulting in savings of $455,000.• Demonstrated project management skills by taking the cost of quality control project from idea to implementation.• Evaluated vendors for outsourcing and made recommendations based on site visit observations. • Introduced new style of management.• Established standards and job expectations.• Implemented new quality control measures.• Increased efficiency through training and supervision of employees.• Monitored and forecast monthly volumes.• Managed employee development including performance reviews, goal setting and individual development.• Implemented “skip level” luncheons to create buy-in and communicate strategic direction to associates.• Incorporated results based leadership. • Increased productivity of associates by implementing accountability for results. • Launched cross training program for Department to fully utilize associates and develop career path for valuable employees, while assisting other departments in completing their work.• Developed formal recognition plan improving the “employee experience”.

New Business Manager- Managed 33 employees.• Unit was responsible for setting up all IRA, NQL, SEP and SIRA accounts for MetLife Clients.• Re-engineered workflow resulting in higher productivity and faster time service standards. • Divided department into 3 different concentrations leading to a 40% increase in production.• Reduced turnaround time for processing new applications by 83%.• Coached and developed employees to maximum potential and efficiency.