Opening Director-Directed all housekeeping operations, including Laundry to ensure the overall cleanliness and product quality of a 305-room Beach Resort and Beach Club in line with federal, local and company health, sanitation, and safety standards. Oversaw the management of systems, budgeting, forecasting, and inventory control, implemented new policies and procedures for opening of Resort. Managed departmental staff meetings. Managed over 50 Associates, monitored team performance, and provided opportunities for professional development, recognition, and reward. Collaborated with Property Operations and other departments to coordinate opening and upcoming capital projects.

Opening AGM-Assistant General Manager- Hilton Canopy Hotel

HILTON PHOENIX/MESA | PHOENIX, AZ 2015 – 2020DIRECTOR OF ROOMSOverseeing short and long-term planning and day-to-day operations of the rooms and related areas at a contemporary 8-story hotel with over 60 suites. Managing departmental heads, including the Front Office, Guest Services, Housekeeping, and Maintenance, participating actively on the hotel Executive Committee, and generating monthly reports. Leading various internal and external meetings.Highlights:★ Achieved an outstanding score on the Hilton Quality Audit based on Satisfaction and Loyalty Tracking (SALT).

Directed all housekeeping operations, including the Laundry Department to ensure the overall cleanliness and product quality of a 270-room Hotel. Oversaw the management of systems, budgeting, forecasting, and inventory control, implemented policies and procedures lead regular staff meetings. Managed 31 Associates, monitored team performance, and provided opportunities for professional development, recognition, and reward. Collaborated with Property Operations and other departments to coordinate renovation and capital improvement projects.HIGHLIGHTS:★ Increased SALT scores into the top 30% of all Embassy Suites in the Americas for Room Cleanliness in 2014 and won the Ambridge Hospitality Hotel of the year.★ Passed three Hilton Quality Audits with a 100% cleanliness of rooms and property.

Oversaw cleanliness and quality standards for a 378-room resort on 25 acres. Directed 61 Associates including the Laundry Department and managed budget line accounts for the departmental P & L.HIGHLIGHTS:★ Maintained 4-star and 4-diamond standards for cleanliness from 2009 onwards.★ Directed the renovation and liquidation of furniture, fixtures, and equipment (FF&E) for sleeping rooms.★ Won the Doubletree Resorts-Hotels Spirit of Care Award for 2011.

Reported to the GM and oversaw operations for a 314-room property comprising 12 separate buildings, an 18,000 sq. ft. meeting space and 17 acres on an all-suite property. Managed budgeting, forecasting and Accounts Payable, and worked closely with Revenue Manager. Hired, trained, and supervised 67 employees, including the Executive Housekeeper, Front Office Manager, Bell Desk, Concierge, Van Driver, and housekeeping staff.HIGHLIGHTS:★ Recognized as ‘Manager of the Quarter’ in 2007 and 2004, and Manager of the Year in 2007 for guest service scores, employee retention, and a hands-on management style.★ Directed operations for the Beta Hotel with process 26 system housekeeping operations and generated 75K in annual cost savings while maintaining superior guest satisfaction scores.★ Consistently ranked #1 in the local market out of six hotels in the competitive set for the last 48 months based on the Star Report.★ Ranked #1 in the competitive market between 2004 and 2009.

Director of Rooms• Oversaw up to 70 associates, and managed 295 room hotel and golf resort with 110 condominiums. Hired, trained and supervised personnel.• Managed housekeeping, front office, valet and PBX operations, and worked closely with revenue manager. • Oversaw renovation of total bathroom including granite tops in bath areas and vanity for 295 rooms and 12 suites in 2004. • Generated additional revenue through implementation of new condominium program. Increased participating condominiums from 20 to 110 through homeowner involvement. Performed extensive new business development and management public relations.

Executive Housekeeper/Task Force Manager• Oversaw property with 313 rooms and 32 personnel including task force manager and acting controller for the Carson Hilton Hotel in Carson, California, and executive housekeeping manager for the Sheraton Concord in Concord, California. Hired, trained and supervised personnel.• Served as Controller working closely with night auditor. Prepared detailed P&L (per department) and early bird report, and performed cash handling. Conducted labor cost analysis per department.Achievements• Oversaw complete construction renovation project for 150 rooms.

1998 to 2000 MARRIOTT MADISON WEST/ CONFERENCE CTR. - Madison, WI Front Office Manager♦ Managed guest services operations and personnel, and ensured repeat business for property with 292 rooms and $50,000 s.f. meeting space.♦ Supervised 33 employees including bell captains, bell staff, valets, front desk associates, concierge and PBX operators.♦ Directed security operations and implemented cash management controls.♦ Conducted labor management, which included monitoring price per occupied room and dealing extensively with human resources issues.♦ Tracked sales performance, occupancy, costs and prepared daily reports.Achievements♦ Recognized as “Manager of the 4th Quarter” within three months.1996 to 1998 UNIVERSITY PARK MARRIOTT – Tucson, AZ Assistant Front Office Manager ♦ Completed intensive manager-in-training program, which included cross training in hotel and restaurant management operations.♦ Managed front desk, sales, marketing staff, food & beverage and housekeeping operations with emphasis on team leadership and guest satisfaction.Achievements♦ Nominated by managers and co-workers for Willard J. Marriott Award—one of only 300 nominees worldwide for overall excellence.♦ Achieved record guest service satisfaction scores for hotel.♦ Instrumental in achieving “Top Five” ranking for overall excellence, and #1 ranking for housekeeping out of 245 downtown hotels nationwide.♦ Recognized for achieving highest average daily rate in Tucson market.♦ Won various “Guest Service Champion” awards for quality services.Assistant Restaurant Manager/Banquet Manager ♦ Oversaw front-of-house operations for restaurant/bar & 12,000 s.f. meeting space.Executive Housekeeper ♦ Managed housekeeping operations and 50 employees.