In this role, I provide one-on-one support to clients in both the Aged Care and Disability (NDIS) sectors. As a part of this role, some of my duties include:• Assisting clients with their domestic duties (vacuuming, mopping, cleaning bathrooms/ toilets/ laundry and kitchen, washing and hanging out laundry).• In home Respite (staying with the client while their main carer has a break).• Social support (Transporting clients to and from appointments, taking clients on outings for… Show more In this role, I provide one-on-one support to clients in both the Aged Care and Disability (NDIS) sectors. As a part of this role, some of my duties include:• Assisting clients with their domestic duties (vacuuming, mopping, cleaning bathrooms/ toilets/ laundry and kitchen, washing and hanging out laundry).• In home Respite (staying with the client while their main carer has a break).• Social support (Transporting clients to and from appointments, taking clients on outings for shopping and recreational, personal shopping for clients, assisting clients with their hobbies at home, assisting clients with job applications).• Meal Preparation (cooking/ preparing meals for my clients).• Assisting clients with their physio (including assisting with prosthetics).• Duty of Care (making sure that my clients are healthy and safe, noting any changes in their health and situations and supporting them through various means).• Liaising with Case Managers, Reception, Rostering, and other team members.This is a sometimes a challenging role, however, I have found it to be incredibly rewarding being able to support my clients. Show less

As a Job Coach, I assisted people with disabilities find and transition into sustainable employment and/ or education whilst taking into account their personal circumstances. This included:• Tailoring individual Job Plans according to the client’s circumstances.• Provide high quality, individually tailored resumes at your first meeting and updating when required.• Reviewing job plan and individual circumstances in the Job Seeker Classification Instrument at each appointment and… Show more As a Job Coach, I assisted people with disabilities find and transition into sustainable employment and/ or education whilst taking into account their personal circumstances. This included:• Tailoring individual Job Plans according to the client’s circumstances.• Provide high quality, individually tailored resumes at your first meeting and updating when required.• Reviewing job plan and individual circumstances in the Job Seeker Classification Instrument at each appointment and updating when required.• Maintain a customer focus at all times, and a commitment to deliver service excellence.• Providing support and working closely with clients, taking into account their personal circumstances and health.• Work closely with the Employer Engagement Consultant and refer job seekers to vacancies.• Work closely with the In Work Support Coaches and other stakeholders.• Flexibility with Job seeker appointments (phone and face-to-face).• Reverse marketing clients to potential employers.• Providing financial support to clients (inc. training, work clothing, transport options and reimbursements at the discretion of management).• Managing caseloads and arranging appointments.• Ensuring information is correct and up to date in both the internal and government databases. Show less

Working in the Mentoring Services office team, my primary role is identifying those apprentices and trainees in high-risk cohort of non-completion, to raise an awareness of mentoring services and address/ resolve any issues raised whilst supporting the field mentors. This role included:• Inbound/ Outbound calls and emails.• Data Entry within internal and external systems• Building and maintaining relationships within the organisation.• Building knowledge on state specific… Show more Working in the Mentoring Services office team, my primary role is identifying those apprentices and trainees in high-risk cohort of non-completion, to raise an awareness of mentoring services and address/ resolve any issues raised whilst supporting the field mentors. This role included:• Inbound/ Outbound calls and emails.• Data Entry within internal and external systems• Building and maintaining relationships within the organisation.• Building knowledge on state specific requirements for apprenticeships/ traineeships.• Liaising with external parties (ie. Apprentices/ trainees, parent/ guardians, employers, training providers, government departments).• Target based KPIs to meet external department requirements.• Additional training to upskill in the role (ie. Mental health training).This role was very challenging at times, but ultimately rewarding and has provided me with a range of experiences and exposure to various issues that impact upon apprenticeships/ traineeships. Show less

Protecting Tasmania's Border on the North West coast by screening incoming passengers for their border passes and making making sure there is no biosecurity risk. Located at the Devonport and Burnie Airports and the Spirit of Tasmania.

• Reception Duties, including answering calls and greeting visitors• Managing the incoming emails for the Admin/ Accounts areas• Data Entry and Database Management• Filing, Collating, maintaining and archiving administrative documentation• Ordering stationery and consumables• Assisting office staff where required, including head office on the mainland• Other general finance/ administrative support for both payable and receivable, including:Entering invoices into the… Show more • Reception Duties, including answering calls and greeting visitors• Managing the incoming emails for the Admin/ Accounts areas• Data Entry and Database Management• Filing, Collating, maintaining and archiving administrative documentation• Ordering stationery and consumables• Assisting office staff where required, including head office on the mainland• Other general finance/ administrative support for both payable and receivable, including:Entering invoices into the creditor’s accounts for paymentAssisting customers with their account enquiriesCreating customer accounts (cash/ credit)Processing Payments, Creating Receipts and BankingAchievement:• Exposure to both accounts payable and receivable Show less

In this retail role, I’ve been able to utilise my customer service, conflict resolution, time management and computer skills. My role has expanded from ticket/ candy bar counter sales, projection and floor duties to include extra duties. Those duties are:• Opening and Closing the cinema• Banking and Payroll/ Manager on Duty for some shifts• Checking and responding to emails and social media

Working in the Document Preperation Team at the Melbourne Passport Office, my role involves processing the large volume of travel docment applications received at the passport office.Some of the tasks include:* Assessing and amending substandard applications* Scanning the applications and their supporting documents according to document type* Scanning and croping the photos and signatures, assessing if they meet the strict department standards* Processing the rework requests… Show more Working in the Document Preperation Team at the Melbourne Passport Office, my role involves processing the large volume of travel docment applications received at the passport office.Some of the tasks include:* Assessing and amending substandard applications* Scanning the applications and their supporting documents according to document type* Scanning and croping the photos and signatures, assessing if they meet the strict department standards* Processing the rework requests of the photos and signatures* Liaising with other teams (Passport Case Officers/ Support/ Corporate/ Front Counter/ Management), couriers and clients when required* Verify the data is correct before the passport/ travel document if printed* Assist in the print roomRedeployment to Services Australia (April 2020 to September 2020)* Processing Payment Claims and Non claim work due to the global pandemic.Overall, this was a rewarding experience as it gave me the opportunity to:* Help people in a time of need* Assist another government department processing work at a higher level than I normally would* Experience of working from home. Show less

Working in the Department of Human Services (DHS) Medicare Mailroom as part of a small team, I assisted in receiving, sorting, batching and distributing mail to other departments in the building, the Victorian Centrelink and Medicare Offices, the other State’s Distribution Centres and sending mail externally. Other tasks included:• Lodging mailing statements via the Australia Post e-LMS• Liaising face-to-face with other DHS departments, couriers and external… Show more Working in the Department of Human Services (DHS) Medicare Mailroom as part of a small team, I assisted in receiving, sorting, batching and distributing mail to other departments in the building, the Victorian Centrelink and Medicare Offices, the other State’s Distribution Centres and sending mail externally. Other tasks included:• Lodging mailing statements via the Australia Post e-LMS• Liaising face-to-face with other DHS departments, couriers and external customers.Achievement:• Contract renewed twice Show less

I was contracted to the Department of Human Services as a Mailroom Officer in the Mail Distribution Centre located in the Melbourne CBD.The role involved receiving, sorting and distributing mail to other departments in the building, the Victorian Centrelink and Medicare Offices and the other states Distribution Centres.

Providing support to the Administration Officer and Sales Team. This was a temporary role.

In this administrative role, I provided office support to Hays’ client in the Accounts Payable Department, reviewing and verifying invoices. My achievement in this role was exceeding the set daily targets for reviewing and verifying the invoices in the company's internal database.

In this administrative role within the International Advisory Services team, I utilised my computer and time management/ prioritisation skills to manage the day-to-day operation of the Export Documentation Certification service, primarily providing advice on what documentation is required to export and authenticating the documentation for my clients. My other duties included:• Train staff to authenticate Certificates of Origin (COO) and other Export Documents. Make sure state and… Show more In this administrative role within the International Advisory Services team, I utilised my computer and time management/ prioritisation skills to manage the day-to-day operation of the Export Documentation Certification service, primarily providing advice on what documentation is required to export and authenticating the documentation for my clients. My other duties included:• Train staff to authenticate Certificates of Origin (COO) and other Export Documents. Make sure state and regional offices had trained staff.• Register and Educate new clients on submitting documents for processing• Create/ maintain any documents when requested by manager• Create/ maintain electronic and manual records (Exporter’s Registrations, Invoicing and Accreditation databases, Procedures Manual)• Create and organise distribution of the monthly TradeWays eZine• Invoicing/ Credit Control via CRM and Banking• Maintain Ai Group’s Authorised Signatories with the Department of Foreign Affairs and Trade (DFAT)• Liaise with DFAT and International Customs regarding any issues related to export documentation• Reception Relief, Mailroom Duties and Ground Floor Fire Warden (when required)Achievements:• Increased the COO client base by creating a more customer friendly service• Completed Traineeship and made permanent full time with Ai Group• Created a new electronic process for updating Ai Group’s Signatories with DFAT • Created a database essential to the accreditation of the Certification service Show less

This call centre role at NAB started in a specialised team receiving inbound calls regarding the cancelation of American Express Credit Cards that were sent to customer’s as part of a special rewards program. After completing the contract I moved to the General Credit Card Team receiving inbound calls. The role involved:• Advise customers why letters were sent to them• Cancel American Express cards as per customer requests• Assist customers with their credit card enquires•… Show more This call centre role at NAB started in a specialised team receiving inbound calls regarding the cancelation of American Express Credit Cards that were sent to customer’s as part of a special rewards program. After completing the contract I moved to the General Credit Card Team receiving inbound calls. The role involved:• Advise customers why letters were sent to them• Cancel American Express cards as per customer requests• Assist customers with their credit card enquires• Investigate credit card issues Show less

This call centre role was at Australian Air Express receiving inbound calls regarding enquiries on the service, providing quotes and organising collection of items.

This inbound Call Centre role was assisting Telstra’s prepaid mobile customers with enquires about the service, activation of their prepaid service and any issues that they may have. I also received calls from Telstra Stores on behalf of the customers regarding their prepaid service.As the Team Subject Matter Expert (SME), I assisted the Team Leader with team member enquiries and any escalations.Achievements:• Secondment to the Telstra Complaints Department (Mar 2008 – Sep… Show more This inbound Call Centre role was assisting Telstra’s prepaid mobile customers with enquires about the service, activation of their prepaid service and any issues that they may have. I also received calls from Telstra Stores on behalf of the customers regarding their prepaid service.As the Team Subject Matter Expert (SME), I assisted the Team Leader with team member enquiries and any escalations.Achievements:• Secondment to the Telstra Complaints Department (Mar 2008 – Sep 2008)• Advancement to Team Subject Matter Expert (SME) after returning from secondment. Show less

This Call Centre role was in Telstra’s Complaints Department mainly dealing with complaints regarding coverage issues due to the introduction of the 3G Network and billing issues. After the initial contact with the customer, I investigated the issue and provided a fair and reasonable resolution to the customer in a timely manner, recording the details on the customer’s account and providing evidence supporting my judgement.Achievement:• Resolved customers coverage issues and… Show more This Call Centre role was in Telstra’s Complaints Department mainly dealing with complaints regarding coverage issues due to the introduction of the 3G Network and billing issues. After the initial contact with the customer, I investigated the issue and provided a fair and reasonable resolution to the customer in a timely manner, recording the details on the customer’s account and providing evidence supporting my judgement.Achievement:• Resolved customers coverage issues and received great feedback email Show less

This retail role was working in both the permanent Melton store and temporary stores that were set up in various shopping centres. I assisted customers with their enquiries, over the counter sales and maintaining a clean and tidy environment. Other duties included:• Order stock from suppliers• Ensure customers are happy with their purchases• Maintain stock on shelves/ display• Set up displays• Banking for temporary stores

This role was providing office support to various Department Administrators at the Footscray Nicholson campus whilst studying Certificate III in Business Administration. My duties included:• Assisting internal and external customers (front counter and telephone enquiries)• Assisting staff members with their enquiries• General Office Duties (typing documents, filing, photocopying, scanning, filling printers and photocopiers with paper and cartridges).• Learn and use the… Show more This role was providing office support to various Department Administrators at the Footscray Nicholson campus whilst studying Certificate III in Business Administration. My duties included:• Assisting internal and external customers (front counter and telephone enquiries)• Assisting staff members with their enquiries• General Office Duties (typing documents, filing, photocopying, scanning, filling printers and photocopiers with paper and cartridges).• Learn and use the internal CRM Show less