Greg Jagassar Email & Phone Number

Zürich Area, Switzerland

Supporting over 1400 end users in some 30 different countries around the world. Involved in large projects and migrations and leading smaller internal projects, as Helvetas embraces its digital transformation to cloud only. Strong focus on daily end user support, internal trainings and collaboration with external companies.

Wallisellen, Zürich

My current training is focusing on 1st/2nd/3rd level support for SfB/Lync, in addition to the extensive daily 1st and 2nd level support. Currently, I'm regularly involved in migrations to SfB and SIP trunks, Infrastructure preparation of existing Lync and new SfB environments, and in-depth Audiocodes gateways troubleshooting and installation. My daily tasks in the operations team as a Support EngineerWe provide support for an extremely diverse range of over 200 customers.All daily tasks are fufilled in German (Spoken and written) and Swiss German from the users side.

Bern, Switzerland

My daily tasks included 1st/2nd level Internal / external support for Windows based systems, monthly SLA, basic Linux environment, support for over 90 Plesk Webserver platform. Our team also provides monitoring of in house and customer networks, reviewing system and application logs and correcting errors, verify functionality of backups and critical daily processes such as System Center 2010 and Backup Exec 2012. Maintenance and enhancements of our internal Lync 2010 system.

Vancouver, British Columbia

Installing POS (point of sale) stand alone and wireless terminals, debit and credit software and hardware on PC and laptops, integrated software and hardware with retail management systems and Micros restaurant systems. Technical troubleshooting onsite and over the telephone. Training merchants and new employees on terminal and software functionalities to TD banks high standards.