Digital Adoption SpecialistEnsuring Sage colleagues are using Sage internal business tools to their fullest extent and for their intended purpose, as well as helping Sage customers achieve fast time to value from their Sage product, driving retention and expansion.Responsibilities include:• Increasing Adoption rates.• Achievement of business outcomes.• Increasing user productivity.• Enhancing the user experience and user engagement.• Proving return on investment for software investments.• Managing projects and coordinating with stakeholdersI have significant experience of working with digital adoption tools such as WalkMe and Pendo and manage a virtual team of digital adoption specialists from across the organisation to design, implement, and manage their digital adoption solutions.

The Learning Services Manager is responsible for the performance of my team, ensuring the delivery of revenue, operational performance and customer satisfaction. Working as part of the Learning Services leadership team I have responsibility for a number of product lines, lead on functional-wide projects and support my colleagues/peers to assist with the overall sucess of the Learning Services function.

Key deliverables:• To provide direction to the design, delivery and evaluation of training activities within operational areas. • To provide resources to deliver operational training plans to support revenue growth within the operations function.• Organise reporting to ensure timely, accurate and effectiveness of training activity• Provide regular and effective communication to the management population outlining team performance against objectives and service level agreements.• Liaise with global management teams to ensure training requirements are aligned to the business needs.• Develop and implement key performance indicators and objectives for the team in line with the global strategic objectives• Manage information to monitor and improve performance of team members through SMART objectives aligned to the global business objectives. • Assist team managers to design, deliver and measure the development of their people through Training Needs Analysis and Knowledge Frameworks.• Ensure that trainers embrace new technology - driving the use of digital.• Recognise individual learning styles of our people and adapt as required.• Remain up to date with external changes to training and coaching practices in the market place.• Develop a multi-skilled approach to deliver training requirements to all operational areas within Sage. • Develop a suite of resources using a learning management system that complements training roll-out and is accessible to all.• Work collaboratively with other global segments within Sage and other businesses to share best practice, learning and bench-marking on training and development.

Sage - Learning & Development TrainerMy responsibilities included the creation and delivery of training courses internally for all areas of Sage using a range of classroom and digital (e-learning).Key Achievements:• Exceeding expectations for Key Performance Indicators - several years running.• Designing & creating a high standard of training material.• Owning and refining team processes.• Delivery of full induction programs in several Sage products.• Ability to carry out thorough training needs analysis.• Creating e-learning for the our internal learning management system.

This role at Sage involved me receiving and making calls to and from business customers and clients in relation to the Sage software they use, providing excellent customer service. Troubleshooting and problem solving were key aspects.Key Achievements:• Working towards delivering key performance indicators.• Time management• In depth knowledge of Sage 50 Accounts• In depth knowledge of Sage Report Designer.