I’m a technology professional with 7+ years experience creating digital experiences with a security and design thinking mindset. I’ve led several enterprise digital transformations from paper to digital that increased productivity for internal users. Developer - I designed and developed a HIPAA/PII compliant ticketing system to modernize our System Support help desk.ResultsIncreased communication with users by using a help desk ticketing systemKnowledge base was the first time information became centralized and searchableLanding page for new system information was created to increase communication since everyone was working remotely due to the pandemicI developed a web application tracking system for the department ResultsReporting tools assisted staff in assigning workTransition management led to the successful implementation of new technologyBusiness processes were streamlined and measurable through a data systemScalable web application assisted in rapid changes to operations during crisis periodsI developed a public assistance case review web application. ResultsImplemented real time analytics and reporting system Scaled business processes across the agencyIntuitive design increased the amount of work completedEliminated costs for printing suppliesDue to the nature of the data, all systems were built with a high level of security down to the field level. I implemented least privilege along with role based access control security. System administration: Administered C-IV system with a focus on security and analytics.Developed account management policy for 250+ users across multiple HHS departments.Established role based access controls to streamline and improve application security.Led a team of five staff and conducted six trainings throughout the year on troubleshooting methods, security principles, service design, content design, and building a team mission and vision. Certifications held:Google IT Automation with Python CertificateGoogle IT Support Certificate