• Place residential & commercial construction project bids and negotiate customer contracts.• Prepare purchase orders and bid request.• Maintain procurement records such as items or services purchased, costs, delivery, product quality or performance and inventory.• Provide clients with accurate estimates and schedules before work is completed.• Order and deliver needed material to project sites.• Coordinate efforts with sub-contractors, electricians & plumbers to ensure project deadlines are met and within budget.• Routinely visit project sites, document progress and work to resolve any issues.• Supervise and manage all construction site activities.• Ensure compliance with local building ordinances and zoning regulations.• Communicate directly with vendors on new products.• Complete renovation of shower remodels including tile installation, shower pans and cement board prep.• Installation of hardwood, laminate and vinyl flooring.• Installation of ceramic, porcelain, glass and natural stone backsplash.• Installation of sheetrock, tape & bed & wall texture.• Carpentry including framing and customization of specialty projects.

• Conduct line of business gap analysis designed to determine the regulatory compliancy of current business procedures and practices. • Responsible for the development and implementation of remediation action plans in correlations with regulatory and investor guidelines • Lead calls with executives to discuss monthly defects, complaints, and regulatory impacts of changes to process and procedures.• Lead weekly team production meetings utilizing Webex.• Monitor Production Support inbox and address any key concerns that are affecting the LOB. • Manage a daily complex volume report for senior management to gauge their current metrics using various formulas within Excel utilizing Tableau reporting.• Continue to update LOB tracker with business updates and updates.• Duplicate LOB tracker that I created for SCRA for CRO and other areas to streamline people process to reduce room for error. • Assist peers with daily reporting ensuring data is available for new system updates.

• Defect Management-Communicated with upper management with current defects within the process and ensure these issues were prioritized and addressed. • Attend daily onsite conferences & production meetings with management across multiple sites.• Act as the SME for my department, assist, and troubleshoot where needed.• Act as the backup for management when needed and assist with overrides and other common managerial tasks.• Assist in PPV testing with reporting and system enhancements Manage routine daily reports for upper management.• Hold weekly conference calls with various line of businesses to discuss trending and production.• Serve as the SPOC and request systems access for all associates across all sites.• Escalate complaints and complete system overrides as needed.• Manage various share points and make system updates when needed.• Continue to update LOB tracker with business updates and updates.

• Work on case level management servicing all consumer accounts linked to service-member.• Research daily active military Card accounts ensuring proper SCRA benefits are applied.• Research active military Mortgage accounts ensuring proper SCRA benefits are applied.• Adjust and perform monetary adjustments when needed on accounts.• Perform peer-review audits daily paying close attention to detail ensuring no discrepancies are found before sending to QA.• Help mentor and coach new associates on system processes.• Created and manage excel spreadsheet that is utilized to simplify and streamline people process that includes embedded formulas and macros within excel.• Help strategize ways to simplify calculations using formulas in excel for both Card & Mortgage processes using Excel.• Work on various projects within department on new pilot-processes.

• Manage a team of multiple employees assuring workload and timecards are completed as well as online training materials for current LOB.• Manage spreadsheets in Excel by tracking employee errors to produce proper training material. • Attend daily onsite conferences & production meetings with upper management.• Develop training material and policy and procedure manuals used for training.• Mentor and act as a Subject Matter Expert and train employees to learn new systems & processes.• Serve as the liaison for my department amongst multiple departments and attorneys to gather updates and changes.• Manage and update new systems and databases using Excel & Access programs.• Utilize a variety of systems including, but not limited to LPS Desktop, PowerPoint, Excel, SharePoint & Access using SQL.• Manage and update queries and tables in Access to reflect current changes within department.• Responsible for forecasting reports using Excel spreadsheets embedded with various formulas & macros.• Responsible for monthly balancing of invoices from vendors to ensure information provided is accurate and correct.• Coordinate the production of performance reports using various spreadsheets in Excel embedded with pivots for senior management.• Determine operational objectives by studying business functions and suggest actions.• Help in simplifying and the automation of current processes. • Serve as IT within department, configure monitors, desktops, and troubleshoot systems when needed.