Greg K. Email & Phone Number

Bellevue,Wa

Corporate / Model Head Shots, Family, Seniors, Pinup Photography

Stanwood, Washington, United States

• Perform repair and maintenance of Gift Card & Coin Counting machines throughout the assigned territory.• Install, service, and maintain products built and placed by Coinstar.• Resolve customer problems and situations efficiently, displaying maturity and good judgment.• Educate customers and partners on our service and products, providing training and support to improve customer satisfaction.• Manage fleet maintenance repairs, installation swaps, and machine removals.• Provide transportation and coin/bin handling services.• Manage third-party vendors for the assigned territory in Alaska.

Bellevue, Washington, United States

• Performed a wide variety of non-standard, complex tasks in the repair and maintenance of ATM equipment.• Troubleshot, calibrated, adjusted and maintained equipment, components, devices, and systems.• Developed and implemented plans for remedial and preventative activities to provide maximum equipment performance.• Managed spare part levels based upon territory and customer requirements.• Provided on-the-job training and direction to less experienced technicians.

Renton, Washington, United States

• Set up and configured computers for the Microsoft CS team.• Assisted employees with ordering products on their procurement website, resulting in increased sales.• Demonstrated excellent customer service skills, positive attitude, and advanced computer knowledge.• Proven ability to work efficiently in a fast-paced and dynamic work environment.• Provided technical support to Sales Advisors, ensuring that all technical questions are answered promptly.• Exceeded customer expectations of the quality and quickness of configuration orders.• Contributed to various databases of products and related information, helping to determine problem areas.• Ensured the integrity of the product offering offered by the company.• Nurtured Sales Advisors' knowledge of computer technology.• Proficiently answered calls from the Pre-Sales Help Desk Queue.• Assisted Sales Advisors with technical issues face-to-face.• Logged data on Sales issues and questions into the Pre-Sales Question Database for use by fellow Tech Advisors.• Escalated recurring issues as needed to correct problems

Inventory control and stocking for redemption center.Management of site’s accounting and finance.Management, coordination, training, scheduling and evaluation of 5 employees.Maintenance and repair of site’s arcade equipment.Reading of electronic diagrams.Customer service and public relations. Increased sales 20% in a single year.

Aaa, Music/Video Business

Education record