Greg Keeley Email & Phone Number

New York, NY, US

Toronto, Ontario, CA

• Sit at the Senior Executive Table responsible to set the tone at the top, ensure responsible and sustainable growth, advance TD's people strategies, protect the Bank's assets, manage against the financial plan and.
• Lead over 15M Platforms & Technology colleagues across the Bank.
• Lead and direct the development and implementation of overall strategy and objectives for TD's Platforms and Technology teams aligned to the enterprise business strategy and priorities.
• Deliver stable and secure Technology operations; ensuring resilience, availability and security strategies and plans are in place.
• Lead the Platform Model strategy; defining and implementing the vision and priorities to deliver an agile, efficient, customer and colleague centric, resilient and sustainable organization.
• Lead the Bank's Customer, Commercial, Corporate and Protection Platforms along with colleague enablement strategies, tools and resources.

Toronto, Ontario, CA

• Lead over 10M technology colleagues across the bank.
• Responsible to build and deliver the bank's Technology strategy.
• Ownership of all technology programs and initiatives which improve the bank's operational stability and security.
• Accountable for Cyber-Threat and Information Security strategy, management and delivery.
• Leadership of Enterprise transformation strategies and activities which fundamentally change the way the bank works.

Toronto, Ontario, CA

• Responsible for Running, Protecting and Transforming the bank.
• Accountable to maintain and improve Operational Excellence across the Enterprise.

New York, NY, US

• Accountable for global product development across T+E and B2B sectors supporting both Middle Market and Global Commercial enterprises.
• Responsible for end to end operations from on-boarding, contract management servicing and processing of all Corporate Card customers globally.
• Manages website, mobile assets and digital channels and tools supporting both Multi-national, Large and Middle Market customer segments.
• Runs, operates and develops all tools supporting Sales, Account Development and Marketing teams.
• Manages all reporting and data management across American Express Network for all Corporate customers.

New York, NY, US

• Unit CIO for President of American Express with oversight for all activities in support of Global Consumer, Small Business, Bank, Merchant and Network Services.
• Accountable for $900MM of investment development in support of the business growth targets.
• Manage and direct teams across business units to drive growth in new digital partnerships including Facebook, Foursquare, Twitter and TripAdvisor.
• Executive Owner for Delivery Transformation, a multi threaded program to modify the companies delivery process and focused on enabling the corporation to compete in the modern digital era by enhancing quality, speed to.
• Member of the Company President and Corporate CIO’s leadership teams.

New York, NY, US

• Oversaw all development activities in support of consumer, small business, merchant and network businesses in addition to the development functions supporting world service and risk & information management.
• Managed a staff of over 2,100 employees and 8,000+ contractor and strategy partners.
• Drove strategy to uplift Information Platforms to support real-time and cross channel decisoning and offer fulfillment.
• Led solution delivery for the global banks including management of all regulatory, compliance and operational risk development.
• Managed technology development for CFO and all Bank Holding Company reporting obligations in compliance with Basel II regulations.
• Member of the Vice Chairman’s and Global Business President leadership team.

New York, NY, US

• Responsible for the technology development of enterprise utilities driving value across multiple lines of business (Risk, Servicing, Information Management and Digital).
• Managed team of 1,200 employees and 2,200 consultants with a $500MM development budget.
• Created and led shared service for all Information Management Assets (both technology platforms, business processes and capabilities) to create an enterprise IM and data management utility responsible for supporting.
• Member of Enterprise Growth President’s leadership team and led capability development for mobile, alternative payments, new fee services, and technology merger and acquisitions teams.
• Led AXPi (American Express Interactive), a standalone business unit responsible for: maintaining effective governance of interactive channels including Web, e-mail and mobile; creating a consistent cross channel.
• Developed and supported Global Risk and Information Management assets including authorizations, fraud, underwriting and customer management. Drove best in class availability and fraud scanners while reducing cost per.

New York, NY, US

• Responsible for all capabilities development, solution delivery and platform management for Consumer Card, OPEN Small Business, Loyalty (MR) program, Cardless Payments, and Global Card Acquisitions ($450MM).
• Enabled on-line acquisitions to increase 40 percent and on-line servicing by 40 percent.
• Managed the delivery of $90MM development program in support of US Card Act and Federally mandated UDAP regulatory changes.
• Led all capabilities development and solution delivery for the U.S. Service Delivery Network and the support of 9,000 customer care professionals.
• Responsible for interactive development including corporate home page, online payments and servicing applications globally.
• Managed all Solution Technology Architecture for U.S. Consumer and Small Business Services.

New York, NY, US

• Strategic marketing capabilities development and solution delivery lead for the Consumer Card Services, OPEN Small Business Services businesses
• Responsible for key processing platforms that deliver core capabilities for Consumer Card Services, OPEN, Membership Rewards and Cardless Payments
• Managed funding and prioritization processes for Consumer Card Services, OPEN, MR and the interactive channel (AXPi)
• Member of the American Express Technologies Executive Team

New York, NY, US

• Managed strategic capability assets for U.S. Issuing business including acquisitions, rewards and customer retention. Reported to President of Consumer Card Business
• Responsible for budgeting and management of the US Consumer and Small Business technology budgets ($240MM)
• Drove the transformation of the loyalty platforms for Membership Rewards resulting in a 30 percent increase in online redemptions, 200bps decrease in cost of point redemption and $100MM PTI re-engineering benefit

New York, NY, US

• Responsible for the strategy, planning and delivery of all card platform capabilities in support of marketing and operations for the US card business
• Partnered with CIO to establish technology strategy, investment and execution models and plans for the US card business
• Managed project teams to deliver $139MM in PTI (2005)
• Responsible for the prioritization of technology projects and resources, and management of the US card business technology investment portfolio ($220MM annual)
• Managed 100+ projects with direct staff of 50+ and budget of over $75MM.
• Responsible for the consolidation of the US Card business’ 5 accounts receivable systems into one platform (30+ products and 30MM accounts)

New York, NY, US

• Responsible for defining and delivering an extraordinary customer experience online and offline for all US small business customers
• Responsible for managing all Technology investments and overseeing portfolio with annual budget of $21MM
• Identified $3MM in annual Technology expense reengineering saves
• Created business strategy and functionality to deliver customer level pricing
• Leveraged new instant credit decision capability to drive real-time customer responses for the telemarketing channel to deliver an enhanced offline customer experience
• Developed Segmented Servicing Strategy to provide superior, differentiated servicing to the top 5% of Small Business customers (62% of profits). Rolled out the VIP Resolicitation Program and the Best Customer Pilot.

New York, NY, US

• Responsible for the successful deployment of the 43 Technologies projects supporting the launch of the OPEN Network, including the launch of 21 projects simultaneously
• Designed and implemented new system architecture to enable real time credit decisioning for all small business financial products (cards, loans and leases). Increased customer response rate by 25% and system decision.
• Completed capabilities assessment and proposed purchase of $108MM Business Finance Company (Sierra Cities)
• Managed integration of subsidiary, American Express Business Finance, into technology and business organizations
• Fully implemented OPEN Network branding across all internal systems and customer facing applications including on-line acquisition channel, Statements, e-statements, Quarterly Management Reports
• Led the development of the interactive capabilities (E-Statement, Instant line increases, and Personalized, pre-selected Financing Solutions, leading to 4% increase in customer spend

New York, NY, US

• Led Product development of a B2B payment utility offering: e-Cash (electronic checking), E-LOC (electronic line of credit), and Blue Corporate cards
• Designed and implemented real-time credit decisioning for Blue for Business; managed third party vendors (E-Docs, e-Credit) in support of web-based decisioning
• Co-lead the development and launch the Global Risk Management System platform
• Architected new database & campaign manager tool to enable customer level models integrating credit bureau data & transactional behavior
• Built new business process to enable just in time trigger based / targeted offers across multiple channels (Internet, Direct Mail, Telemarketing, E-mail etc.)
• Re-engineered acquisition process for Credit Card, Equipment Leasing, Term Loans, Balance Transfer, Line of Credit & Premium Upgrades, reducing cycle time from 12 weeks to 1 day