Greg Keil Email and Phone Number
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Team Mgmt | Business Development | Website Development/Mgmt | Social Media | Affiliate Mgmt | Project Mgmt | Efficient Resolution MgmtWith over 18 years of dedication to customer satisfaction, I've cultivated a career marked by driving revenue growth, nurturing teams, and fostering meaningful relationships. From guiding customers through their journey to ensuring seamless experiences, my mission has always been to exceed expectations and build lasting connections.In my role as a Customer Relations Leader, I've spearheaded initiatives to expand into new markets, forged strategic partnerships, and optimized online platforms for enhanced user engagement. Through effective communication and innovative problem-solving, I've delivered impactful solutions that resonate with customers and drive business success.I thrive in collaborative environments, where cross-functional teamwork and customer-centric strategies are paramount. My commitment to excellence, coupled with a customer-first mindset, positions me as a trusted partner in achieving organizational goals and delivering unparalleled customer experiences.I feel my past successes can best be summed up like this:“Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.” –Vince Lombardi
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Energy Fulfillment Resolution CoordinatorTesla Feb 2023 - Present -
Project Advisor - Residential EnergyTesla Nov 2021 - Feb 2023Hawthorne, California, United States
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Customer Relations ManagerLunarpages Internet Solutions Nov 2015 - Feb 2020Orange County, California Area* Spearheaded expansion/launches into emerging markets in US, Asia Pacific and Europe* Established relationships with key strategic worldwide partners and set strategic direction for social media in the B2B sector * Remotely closed office in India while transitioning contractors from that office to their home offices saving $6,500 in monthly expenses* Developed the implementation of the managed hosting services enhancing customer satisfaction
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Digital Content ManagerLunarpages Aug 2011 - Nov 2015Anaheim, Ca* Played an instrumental role in managing enterprise customer-facing marketing; this included creating marketing materials and messaging, as well as organizing programs and events that helped reach large Fortune 100 companies* Oversaw and managed five main company websites* Consolidated marketing vendors, created significant cost savings to company (40% Y/Y)* Optimized presence in new market verticals by selecting targeted events and partnerships to highlight technical strengths* Developed strategic relationships with business partners to drive successful customer POCs and joint marketing campaigns* Executed unprecedented agreements bolstering revenue targets and building long term relationships* Led and coordinated projects with internal and external key stakeholders
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Customer Service ManagerLunarpages May 2009 - Aug 2011Anaheim, Ca* Manage international customer service and billing divisions consisting of 50+ staff, including Customer Service, Billing, Managed Hosting and Exploitation teams* Assist Operations Manager, Customer Care Team Manager, Bangkok Office Manager* Scheduling – USA and International staff* Facilitate Weekly Supervisor Meeting* Oversee/Schedule New Hire, Up, Monthly Training* Interview/Hire/Fire Customer Service and Billing Representatives (In House, Remote, Thailand)* Upper level customer complaints* Develop/implement SOPs for CSR team* Develop/Implement Managed Hosting program for shared hosting accounts* Manage ShoreTel Phone System and Oaisys Recording System* Maintain lunarpagesuniversity.com - portal for CSRs* Create culture of first call resolution* Mediator of most account ownership disputes whether shared, VPS, or dedicated* Disaster recovery team member* Co-Manage company Facebook and twitter accounts* Review/Revise/Rewrite Quick Replies for support tickets* Coordination/Ordering of Lunarpages clothing
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Customer Service SupervisorLunarpages May 2007 - May 2009Anaheim, Ca* Supervise team of 20 support and billing representatives in high-volume call center* Identify issues within support department, make recommendations for corrective action and implement changes* Streamlined policies and procedures for CSRs resulting in 88% growth in FY2008* Manage high call volumes during peak times* CSR performance assessments and follow up training* Conduct team meetings* Notify management of negative trends and suggest corrective action based on research of issue(s)* Selected from pool of 10 to fill supervisory position became available.
Greg Keil Skills
Frequently Asked Questions about Greg Keil
What company does Greg Keil work for?
Greg Keil works for Tesla
What is Greg Keil's role at the current company?
Greg Keil's current role is Energy Fulfillment Resolution Coordinator at Tesla.
What is Greg Keil's email address?
Greg Keil's email address is gr****@****ges.com
What is Greg Keil's direct phone number?
Greg Keil's direct phone number is +171452*****
What are some of Greg Keil's interests?
Greg Keil has interest in Fly Fishing, Bodysurfing, Web Design, Social Media, Hosting, Technology, Hunting, Deep Sea Fishing.
What skills is Greg Keil known for?
Greg Keil has skills like Cpanel, E Commerce, Web Hosting, Wordpress, Cms, Google Analytics, Plesk, Web Development, Social Media Marketing, Ftp, Mysql, Google Adwords.
Who are Greg Keil's colleagues?
Greg Keil's colleagues are Eugene A., Carlos Cruz, Farel Fernando, Jesus Meraz, Tej Rajasansi, Sriharsha Reddy Indupuru, Eric Chen.
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