Greg Kell Email & Phone Number

Portland, Oregon, Us

Portland, Oregon, Us

Portland, Oregon, Us

Sales and Product Fulfillment Operations

San Mateo, California, Us

> Managed the project lifecycle of client research initiatives including scoping project feasibility, internal and external resource management, vendor analysis, key milestone management, on-time delivery and data analysis consulting services.> Provided on-site and online client support and education for new product features for key and strategic accounts (e.g., Google, Redfin, Bain Investments, Tiger Financial).> Presented data report findings to key-account customers (including C-level executives) showcasing the value of SurveyMonkey research services.> Increased team efficiency through the development of processes, process documents and adherence to product fulfillment best practices resulting in shorter delivery timeframes.> Consulted and educated sales reps, account managers and customers on the SurveyMonkey Core Tool, including capabilities and limitations, as well as survey writing best practices leading to a more educated salesforce and customer base.> Continuously met 100% of project delivery metrics, managing client expectations throughout.

Minneapolis, Minnesota, Us

> Managed team of Account Executives including; managing KPIs, providing sales training and support, scheduling appropriate technical resources, troubleshooting technical and non-technical issues, negotiating terms of an agreement, closing deals on their behalf and managing the ongoing needs of existing customers.> Responsible for new hire ramp-up period and continuing education.> Lead initiative to better align sales and marketing teams to increase knowledge share inorder to tailor marketing communications.> Key member of the original sales team that over twelve months grew company revenue126%.> Proved adept in learning a complex technology marketplace and providing businesses withinsight into how to increase efficiency and productivity.> Responsible for new hire ramp-up period and continuing education.> Lead initiative to better align sales and marketing teams to increase knowledge share inorder to tailor marketing communications.> Key member of the original sales team that over twelve months grew company revenue126%.> Proved adept in learning a complex technology marketplace and providing businesses withinsight into how to increase efficiency and productivity.

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Ithaca, Ny, Us

> Maintained seventy-five college and university client relationships, fostering the growth and adoption of student discount and discretionary fund programs through multi-channelmarketing initiatives including email, web, direct mail print and social media.> Managed email-marketing program, working closely with the partnership development teamto deliver campaigns that increased brand exposure and drove revenue. Increased effectiveness of emails through a/b testing and marketing segmentation, ensuring all emails met CAN-SPAM regulations.> Worked closely with accounts team, creative and IT to develop, launch and curate digital marketing initiatives that drove customer engagement and increased partner brand awareness.> Managed direct mail program, working within the guidelines of multiple stakeholders to generate 25% of the company’s yearly revenue and increase brand recognition among target market.> Published various white papers on program management best practices to highlight key indicators of success and how to best market off-campus programs to the student body.> Identified new and relevant marketing channels through student research including student advisory groups, interviews and online/paper surveys.> Managed summer intern program - core responsibility of monitoring and maintaining public relations via event coordination and social media presence.

Ithaca, Ny, Us

Ithaca, Ny, Us

New York, Ny, Us

> Proofed and edited client-facing reports for research analysts.> Quality tested surveys and reported to program managers on inaccuracies and areas forimprovement.> Facilitated detailed data processing, coding and reporting for research campaigns.

Boston, Ma, Us