Prior to starting my role as General Manager, the club announced its ambitions to change the golf course, build a new clubhouse and introduce a covered driving range. Due to this I quickly identified that my focus was on retaining membership, building on societies revenue, and seeking out new business. I have achieved this through strong customer service, tight budget controls, successful and clear communication through multiple channels and most importantly leading a clear team vision. To deliver this I felt it was necessary to keep the club traditions alive but also work towards the future by introducing new and exciting initiatives.

I have 12 years of experience working for this leading retailer and have managed 150 members of staff and a £8 million turnover business. I was passionate about challenging my teams and myself to deliver the best customer service to achieve the best results. I was a hard-working individual, my skills in commerciality, service and people management are testament to my success in the deliverance of all Key Performance Indicators. I have always worked well under pressure and am a strong leader. • People Management – Interaction with customers, company experts, supporting my management team to train and coach their staff to achieve team, store and company success. Dealing with all situations in a professional manor and using HR experience and tools when needed.• Service Excellence – Improving and deliver customer service excellence through actively listening to the customer’s needs, seeking out customer feedback and using this to retrain and coach teams to take a personal approach with each individual. Silent Service – improving anything that might impact our customer’s journey without being face to face.• Budget Controls – Plan and evaluate any risks and opportunities, keeping cost in lines and working to increase profit margins on all Key Performance Indicator’s. • Commerciality – Passionate and sales driven, thinking outside of the box to make strong commercial decisions, utilising all tools available, striving for visual excellence, high standards and outstanding customer service through a well-managed, inspired and progressed team. • Procedure Compliancy – As a Store Manager I would ensure myself, my management team and staff are 100% compliant to all company procedures. This includes Health & Safety and Fire Safety, Compliancy to Key Controls, Cash Management, Stock Management, and Security.• Company Ambassador – Be a company expert for other managers and staff and consistently called upon to train all new managers to the business within my area and region.

• Store Of The Year Winner 2007 and Store Of The Year Runner Up 2005 and 2006