Monitor, troubleshoot, support Windows, UNIX/Linux systems, FedEx revenue applicationsProvide technical support - bridging communications between management and internal clients (end users and developers)Extract and Analyze high volume of dataDevelop, program, run and maintain automation processesExecutive reporting with Extensive Statistical Data AnalysisCreate and maintain dashboards which include metrics for corporate reporting. Extensive code review and testing of statistical automated reporting.

Contracted professional for a provider of advanced channel management technologies for yielding rates and inventory to 430 third-party websites worldwide, global distribution systems (GDS) connectivity, and automated reservation delivery utilizing an HTML verification process.

Accountable for production support issues related to Message Acquisition Formatting (MAF).Provided 24x7 on call support. Partnered with a variety of market revenue assurance analysts to update tables which resulted in recovering millions of records. Initiated changes for revenue assurance department to ensure database integrity with an average reduction of two million errors in multiple nationwide databases. Opened billing/coding repair ticket for an internal editing tool that was preventing accurate tracking of calls utilizing the star and pound symbols which resolved over 20,000 call records daily