Greg Knuth Email & Phone Number

Engineer, design, order, install, and project manage jobs for ATM/DSL/Frame/SONET/IP in AT&T CO’s, BBO’s & MTSO’s--BBO engineering responsibilities included; Space planning, AC/DC power, backup battery, generator, and HVAC maintenance--Update records via TIRKS, EIU’s, GRANITE and use AutoCad software to view/update floor layouts--Used Naviscore to verify/monitor ATM switch connectivity and port allocation--Responsible in selecting vendors for EF&I (Engineer, Furnish, & Install) services with high quality records of 98% or higher--Adhere to CLEC collocation processes and engineering practices in Telco CO’s--Coordination with numerous equipment vendors including; Lucent, Alcatel, Adtran, Redback, Spirent, Fujitsu, Cisco and Ciena

Install and maintain networks for various companies. Primary responsibility was for Firstar/US Bank network--Broadened my knowledge in different protocols (Data Link Switching, SDLC, Frame Relay)--Used Remote Sniffer Software for troubleshooting customer problems offsite--Received Nortel Networks Certified Support Specialist (NNCSS) certification

Implemented documentation for all network components--Installed, maintained and documented an X.25 switch network, acted as the Subject Matter Expert (SME)--Installed, maintained and documented T3 multiplexer equipment by 3Com/Onstream--Project Lead for installation, provisioning, documenting, and conversion to an ATM switch network--Configuration knowledge with Xyplex, Cisco, and Nortel Networks routers for various equipment connections in the network--Attended various classes by Nortel Networks and Global Knowledge for TCP/IP, OSPF, BGP, ATM, and UNIX used for theconfiguration of the various routers--Involved in project management and network design--Involved in Year 2000 initiatives for upgrading all Data Network equipment and backup implementation plans. Received a StarPerformer award for meeting Ameritech Corporate completion objectives--Supported Network Operations in 2nd Level troubleshooting using various tools; Meterware, Sniffer, HP J2300 Protocol analyzer--Knowledgeable in Site Manager, Speedview, & Optivity for Nortel Networks equipment also HP Openview for troubleshooting

Project managed vendors to complete customer service requests within the bank--Managed national projects for the Bank One Milwaukee Service Center involving Nortel Networks routers

2nd Level support for telecom analysts, 24x7 pager--Trained new analysts on troubleshooting circuit procedures