Greg Kuhn Email & Phone Number

Mandan, Nd, Us

Myton, Utah, United States

Williston, Nd

○ Configure ADUC, GPO, DHCP, DNS, and CrowdStrike EDR settings and policies○ Utilize DevOps methodology to manage day to day operations of Service Desk team of 3, focusing on continual process improvement○ Design Workflows for Finastra Fusion Phoenix, significantly reducing frontline operations task times, saving up to $10K/year○ Implement Asset Tracking system for CI provisioning and create Access Management web portal, practicing least access policy

Williston, Nd

○ Handled patching and preventative maintenance for 150+ Windows user endpoints and VMware vSphere servers○ Led Bank Core technology conversion project, ensuring all software, servers, workstations, and peripherals configured for Go Live○ Automated user onboarding procedure using ManageEngine’s Endpoint Central, ADManager Plus, and ServiceDesk Plus○ Configured Meraki Firewall, Routing, Content filtering, and Group policies for network security; VPN and MDM for user BYOD

Minneapolis, Mn

○ Built, deployed, and utilized Jamf to manage fleet of 200+ MacOS user endpoints○ Automated provisioning process to zero touch deployment and established Apple Device Enrollment Program○ Created support ticket metrics dashboard using AWS Lambda, Python, and third-party APIs resulting in significant decrease in ticket quantity and average lifespan○ Migrated on-prem server to AWS and transitioned 85+ Windows endpoints to MacOS during acquisition merger○ Mentored and onboarded new… Show more ○ Built, deployed, and utilized Jamf to manage fleet of 200+ MacOS user endpoints○ Automated provisioning process to zero touch deployment and established Apple Device Enrollment Program○ Created support ticket metrics dashboard using AWS Lambda, Python, and third-party APIs resulting in significant decrease in ticket quantity and average lifespan○ Migrated on-prem server to AWS and transitioned 85+ Windows endpoints to MacOS during acquisition merger○ Mentored and onboarded new team members and led events to increase company wide knowledge on tools, processes, and best practices○ Configured device management profiles, security policies, and best practices for HIPAA compliance○ Used Windows AD LDAP groups, utilized GPO’s, Active Directory Users and Computers for access security○ Designed searches to monitor endpoints for anomalies using Splunk and SumoLogic○ Resolved average of 200 tickets per month through FreshService by diagnosing incidents and assisting end users○ Designed call flows, groups and IVRs and managed Twilio integrations with Serenova call center○ Awarded Employee of the Quarter in August 2021 Show less

Minneapolis, Minnesota

○ Deployed full POS systems for quick service restaurants○ Wired entire stores with CAT5 cabling, terminating at patch panel and wired to switch○ Configured network switches and servers at each site

Grand Forks, North Dakota Area

○ Provided direct support and maintenance for Windows 7 & 8 OS’s○ Serviced hardware for computers, TV and multimedia brands (Dell, Lenovo, Samsung, Vizio, Sony, Mac)○ Traveled to customer locations to repair hardware on computers, printers, TV’s, Android and iOS devices

Grand Forks, North Dakota

○ Imaged new machines using DBAN to wipe and image manually. Helped students with their machines if needed. ○ Campus wide building access to fix video and audio equipment in different classrooms.○ Repaired computer hardware and installed software in our classrooms

Williston, North Dakota

○ Managed IT purchases of hardware and software for all company locations○ Built custom computers and provided IT support to 100+ employees○ Used Active Directory Users and Computers on Windows Small Business Server and VMWare ○ Purchased and installed all technology for new office site (server, network, VOIP phones, hardware, software)

Computer Science

College Of Liberal Arts