Greg L. is a Fraud Program Manager at Etsy at Etsy.
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Fraud Program ManagerEtsy Feb 2021 - PresentBrooklyn, Ny, Us-Overseeing all fraud and account security projects affecting Risk Operations department.-Acting as primary inter-departmental point of contact within Risk Operations for all cross functional initiatives and projects.-Managing company-wide internal communications for department including newsletters and all-hands meetings. -
Senior Fraud & Compliance AgentEtsy Oct 2017 - Jan 2021Brooklyn, Ny, Us-Managed Risk Operations training material and onboarded Fraud/Compliance new hires-Managed outsource relationship with contracted Risk Operations team-Reviewed and actioned fraudulent transactions and accounts -Answered community support emails -
Risk Operations AgentEtsy Oct 2015 - Oct 2017Brooklyn, Ny, Us-Reviewed and actioned fraudulent transactions and accounts-Verified seller identities in accordance with KYC and OFAC regulations-Coded and represented credit card disputes-Secured and reinstated compromised accounts-Answered community support emails -
Cash Operations SpecialistApple Jan 2012 - Oct 2015Cupertino, California, Us- Acted as onsite support for mobile and desktop POS software and managed device inventory- Offered counsel and override for customer service exceptions- Acted as expert resource for Apple Retail policy and resolution of payment issues- Managed daily cash intake including opening/closing procedures, deposits, and variance investigation- Supported management of sales floor team- Scheduled Cash Operations department -
SpecialistApple Jul 2010 - Jan 2012Cupertino, California, Us- Provided customer service for sale of Macs, iPhones, and iPads- Offered light tech support for software and syncing issues on Apple devices and iTunes/Apple ID accounts. -
Sales AssociateSt. Mark'S Comics May 2009 - Jul 2010- Responsible for customer service- Organization of product display and inventor- Transported product and cash between satellite store locations
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Sales AssociateVirgin May 2008 - May 2009London, GbResponsible for customer service, transactions, and meeting attachment goals. -
Public Relations InternSteven Style Group Jan 2009 - Apr 2009- Wrote press releases, ad copy, and news flashes- Researched publicity opportunities- Gathered press contacts- Assisted with preparation and distribution of press kits and promo packages- Monitored and compiled media for annual reports- Made media pitches.
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Marketing InternNight Life Metro Aug 2008 - Nov 2008- Researched opportunities for promotion of events- Generated ideas for future events and marketing- Placed calls to potential attendees- Updated websites- Client data entry
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KeyholderMusic For A Song Jan 2007 - Apr 2008- Responsible for customer service, transactions, and meeting sales goals- Performed opening and closing procedures, including bank deposits
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Marketing InternRehoboth Independent Film Society Dec 2005 - Mar 2006- Created marketing plan for new Art House Theater program- Accumulated expense information to present to board- Met with advertisers- Helped with website design
Greg L. Education Details
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University Of DelawareBusiness Administration With Concentration In Marketing
Frequently Asked Questions about Greg L.
What company does Greg L. work for?
Greg L. works for Etsy
What is Greg L.'s role at the current company?
Greg L.'s current role is Fraud Program Manager at Etsy.
What schools did Greg L. attend?
Greg L. attended University Of Delaware.
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