-Overseeing all fraud and account security projects affecting Risk Operations department.-Acting as primary inter-departmental point of contact within Risk Operations for all cross functional initiatives and projects.-Managing company-wide internal communications for department including newsletters and all-hands meetings.

-Managed Risk Operations training material and onboarded Fraud/Compliance new hires-Managed outsource relationship with contracted Risk Operations team-Reviewed and actioned fraudulent transactions and accounts -Answered community support emails

-Reviewed and actioned fraudulent transactions and accounts-Verified seller identities in accordance with KYC and OFAC regulations-Coded and represented credit card disputes-Secured and reinstated compromised accounts-Answered community support emails

- Acted as onsite support for mobile and desktop POS software and managed device inventory- Offered counsel and override for customer service exceptions- Acted as expert resource for Apple Retail policy and resolution of payment issues- Managed daily cash intake including opening/closing procedures, deposits, and variance investigation- Supported management of sales floor team- Scheduled Cash Operations department

- Provided customer service for sale of Macs, iPhones, and iPads- Offered light tech support for software and syncing issues on Apple devices and iTunes/Apple ID accounts.

- Responsible for customer service- Organization of product display and inventor- Transported product and cash between satellite store locations

Responsible for customer service, transactions, and meeting attachment goals.

- Wrote press releases, ad copy, and news flashes- Researched publicity opportunities- Gathered press contacts- Assisted with preparation and distribution of press kits and promo packages- Monitored and compiled media for annual reports- Made media pitches.

- Researched opportunities for promotion of events- Generated ideas for future events and marketing- Placed calls to potential attendees- Updated websites- Client data entry

- Responsible for customer service, transactions, and meeting sales goals- Performed opening and closing procedures, including bank deposits

- Created marketing plan for new Art House Theater program- Accumulated expense information to present to board- Met with advertisers- Helped with website design