Greg Lander Email & Phone Number

Manchester, England, United Kingdom

RESPONSIBILITIES• Responsible for harmonizing three database estates (ex Lehman Brothers, BarCap, Wealth Management) into one service delivery model• Responsible for senior stakeholder management and ensuring business disruption is avoided• Owned all plans and accountable for estate wide upgrades• Defining , communicating and educating the organization on the new database service model• Lead a team of service management professionals to deliver the global database service in line with our stated SLA• Responsible for ensuring the service is delivered consistently across the globe• Point of contact for RTB (Run The Bank) teams on all service issues• Responsible for delivering global service improvement initiatives that address longstanding service weaknessesACHIEVEMENTS• Harmonized three database estates (~55000 databases) that previously operated very differently into one service delivery model• Delivered a consistent infrastructure monitoring toolset (NIMBUS) between Barclays Capital, ex Lehman and Wealth Management estates• Took ownership, tailored and delivered a consistent configuration management solution to ensure accurate configuration data was collected and managed across all regions and estates thus enhancing all service management processes (change, incident, problem, capacity, financial management)• Managed a 30% reduction of events into first level database support enabling significant savings• Remediated both ex Lehman and Wealth databases estates to ensure compliance with a common set of security standards

RESPONSIBILITIES• Define and manage the web hosting service level agreements with various parts of the organisation, including other territories for cross territory hosting• Accountable for the delivery of over 300 applications utilizing the web hosting service• Ensure service acceptance criteria are met during the implementation of business applications including the management of risks and issues during specification and implementation• Direct the activities of 5 service coordinators to support the delivery of the service • Management of communications concerning delivery of the web hosting service with relevant clients and stakeholders• Market the service within the various lines of service within UKIT• Manage the development of implementation processes and acceptance criteria for the managed service • Define and support the incident process to handle service failures, covering Cause, Effect, Action, Prevention (CEAP)• Maintain a centralized catalogue of all applications (300+) utilizing the Web Hosting Service, and ensure these are reflected & maintained within the firms Configuration Management Database (CMDB).ACHIEVEMENTS• Managed the “problem area” of release management by evolving the process from an admin intensive function focused purely on deploying poorly understood software changes into a more ITIL aligned, value add release process linked into development, build, testing and operational processes• Defined a generic service for all external territories that use the UK hosting service, specifically managing the integration of Netherlands into the UK hosting service• Re-organised and integrated the web hosting service with the existing change, release, configuration and incident management processes as part of a wide ranging service improvement initiative

RESPONSIBILITIES• Responsible for the release process and toolset for all Sarbanes Oxley and Plant Floor related applications within Ford of Europe, Jaguar and Land Rover• Direct line management of clearCase/clearQuest technical specialists, and 3 release analysts• Responsible for supplier management (IBM) relating to the release toolset and ensuring value is gained from the relationship• Responsible for managing the relationship with other European brands and the parent North American company with respect to release management• Monthly reporting to General Audit Office and Global CIO on control issue being handled by the migration to the ITIL aligned process and new clearCase/ClearQuest ToolsetACHIEVEMENTS Deployment of ITIL Release Management processes along with ClearCase, ClearQuest & TIVOLI toolset across 60+ S-OX and Plant applications within Ford of Europe, Jaguar and Land Rover.  Project listed as a key requirement by PricewaterhouseCoopers (PWC) to achieve Ford's 2006 S-OX attestation.• Built and managed a large and diverse team consisting of professional trainers, IBM consultants, server engineers, clearcase/quest specialists and ITIL SMEs.• Successfully negotiated the difficult cross brand (Ford, Jaguar and Land Rover) politics.• Managed project budget of over $2.6m and delivered all project objectives to schedule and inline with PWC requirements.

Msc, Industrial Computing Systems

Bsc (Hons) 2.1, Chemistry