Greg Lang Email & Phone Number

Miami, Fl, Us

World Fuels Aviation Operations Excellence Award- Regional Operator of the Year 2017B836-14 Storage, handling and Dispensing of Aviation Fuels at Aerodromes CertifiedOperational control over all aircraft fuel uplifts at Windsor International Airport-CYQGResponsible for all SOP'sQA and QC for all aviation fuelsOversight for all aviation fuel standards, policies and procedures•Manages and supervises line service personnel including but not limited to training, performance, discipline, interviewing, and scheduling •Assists arriving customers by meeting aircraft on tarmac, directing pilots to unloading area, towing/parking aircraft to assign locations, and providing shuttle services to/from airport, hotels, and restaurants •Ensures that customers receive correct services including fuel, lavatory, oil, catering, baggage assistance, and special requests •Responds to customer concerns and provides solutions as necessary •Completes and maintains required fuel and equipment logs/paperwork •Ensures that fuel quality control inspections are completed properly and regularly •Ensures that ground service, fueling, and hangar equipment/supplies are in a safe working manner •Ensures that line service operations and practices meet federal, provincial, and agency requirements •Serves as senior management in absence of CEO

Calgary, Alberta, Ca

•Promote WestJet Safety above and below the wing•Lead, encourage, motivate and develop team members•Ensure ongoing operational performance standards are met or exceeded•Liaise and negotiate with business partners regarding daily operations•Manage manpower to the lowest cost ensuring optimum efficiency while still maintaining guest experience•Address any concerns brought forward day of by CSA’s or others•Conduct shift briefings with all frontline employees regarding all operationally required information, promoting SOP’s and safety•Deliver performance management conversations•Ensure the base is prepared for the following shift to ensure resources and tools are in place to meet our guests and operational needs•Support and lead world class guest experience

Calgary, Alberta, Ca

•Provide leadership and guidance to Windsor Base, ensuring operational requirements and people initiatives are met•Ensure WestJet’s Customer Service and operational standards are monitored and maintained•Ensure Airports Goals & Objectives are met or exceeded•Guide peak readiness planning•Evaluate station processes and identify opportunity to improve efficiency•Identify strategic opportunities within airport community, acting as a liaison between WestJet and organizations such as CATSA, the Airport Authority, among others•Responsible for the development of annual budgets•Accountable for station costs, expenditures and budget variances•Guide manpower planning, workforce scheduling, payroll and station recruitment•Ensure local Emergency Response preparedness in developed and current.•Participate in agent orientation.•Ensure Performance Management guidelines and best practices are monitored and maintained – Performance Reviews, Procedural Assessments and Airside Audits.•Conduct one on ones with direct reports (a minimum of 1-hour per month) Focus on two way information sharing which includes action planning/succession planning and general communications.•Coach, encourage and develop action plans with direct reports and the Station Support Team.•Facilitate and deliver Performance Reviews of direct reports.•Facilitate and deliver Performance Reviews as required to ensure best practices are monitored and maintained.•Ensure attendance and punctuality is managed and maintained.•Ensure Airports Recognition Initiative is managed and maintained.•Ongoing communication with Regional Manager and Airports Group to ensure consistent direction.•Ensure the continuous improvement of people relations within the base

Calgary, Alberta, Ca

•Provides strong and effective leadership for the entire airport operation on a shift basis to maximize safety and service at the lowest reasonable cost•Responsible for the safe delivery and excellent performance of the operation through strong, effective leadership and team dynamics•Maintain positive relationship with Flight Operations, In-Flight, and other WestJet departments•Build solid working relationships with GTAA, YYC Airport Authority, Canada Customs, US Customs, CATSA, and all third party contractors•Develop and maintain open communications with Operations Control Centre (OCC) in Calgary•Develop and execute day to day operational plan in Toronto/Calgary•Liaise with dispatch and operations on day to day issues•Develop and maintain operational standards•Provide guidance and support to the operational leaders within WestJet•Provide recommendations for improvement to Swissport/TAC ground handling•Demonstrate effective leadership through ongoing open communications, problem solving, and culture•Recommend recovery plans to OCC during Irregular Operations•Find effective solutions for process failures•Lead the entire team through the day to day operations in Toronto/Calgary

Calgary, Alberta, Ca

Responsible for all Ground Operations support with in WestJets system.• Ensure a consistent delivery of Ground Operations and Provisioning services to our internal and external guests• Anticipate opportunities to evolve Ground Operations and Provisioning services and relationships• Develop Ground Service Equipment strategy in consultation with Manager, Safety & GSE• Analyze industry related trends within the Ground Operations and Provisioning business to ensure WJ remains competitive• Challenge ‘the way we do things’ constructively to ensure the system is operating as effectively and efficiently as possible• Prioritize what new initiatives should be implemented based on corporate and Airport Strategic Objectives• Provide a link between each region and the Airport Planning & Support team• Develop and maintain relationships with other WestJet departments including: CCD, OCC, FO, In-Flight, Marketing, Scheduling etc. through project development and execution• Evaluate (and validate) new ideas proposed by EVP, VP, Regional Managers, Directors and/or other WestJet departments for their impact on the Ground Operations and Provisioning system• Provide system recommendations for improvement and part of the decision making process• Ensure that Airports initiatives are effectively communicated to key WestJet departments and stakeholders• Develop and execute transition plans to move initiatives from the Project Team to the Regional Managers • Develop ‘maintenance plans’ for new initiatives to ensure there is feedback, follow-up and relevant system wide adjustments • Solicit feedback from Regional Managers, Directors and other WestJet departments during and after a new initiative implementation• Represent Airports with one voice in all interdepartmental meetings or projects