HUMAN RESOURCE MANAGEMENT- Serve as a liaison between all management staff and the Board- Supervise and be responsible for the detailed operation of the Club- Use excellent customer service skills to establish and maintain effective working relationships with other employees, officials, and the general public. - Responsible for hiring, disciplining, and /or termination of employees - Determine work procedures, prepares work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations. - Issue written and oral instructions; plan and organize workloads and staff assignments, assign duties and examine work for exactness, conformance to policies and procedures, and safety and health standards - Co-ordinate and serve as ex-officio member of various club committees- Recognize and reward successCUSTOMER SERVICE/MARKETING- Welcome new club members “meet and greet” all new members- Provide guidance, direction and support as required to direct reports, hold regular meetings- Ensure the golf club presents a professional image and service standards are maintained - Promote the club to all audiences to ensure a high level of Brand recognition- Encourage and solicit events planning and special occasions- Provide competitive analysis on other businesses that provide customer alternativesFINANCIAL MANAGEMENT- Co-ordinate the development of the club’s annual budget- Negotiate overall budget and goals with the Board of Directors- Analyse the local market area including the competition- Maintain a business profile within the community- Prepare financial reports and other support material for the Board’s regularly scheduled meetingsOPERATIONS MANAGEMENT- Work with the department managers to ensure that all Club facilities provide a high level of product and services- Provide recommendations to Board to modify or improve operations- Ensure the continuing viability and reputation of the golf Club

The Head Golf Professional (HP) shall have a firm grasp of the mission and brand of the Hollinger Golf Club (HGC). He will have a visible, accessible style that promotes a positive atmosphere with a focus on Member services, leadership, budgets and tournament promotion.The HP will lead with the development and planning of Member and guest services, programs and strategic direction of the Club. Work with the Management team to ensure fair personnel practices, fair wages, and maintain high levels of service throughout the Club. Administer the day-to-day activities of the Golf Ops department, including but not limited to: human resources; tournament operations; inventory of all golf equipment, apparel, accessories and club repairs; Member and guest services; golf cart rental, storage and repair; driving range operations; administration of Club rules; marketing and communications; information technology; and internal security systems.Human ResourcesDirect, supervise, coach, council and guide all Golf Ops staff. Conduct performance reviews of all employees. Maintain good scheduling and timekeeping and provide regular and ongoing feedback to all staff. FinancialEstablish and follow competitive compensation guidelines that promote staff harmony, fairness, equity and good productivity. Major focus must be customer satisfaction and keeping expenses and wages on budget. InventoryAdministration of the Club’s merchandise plan including but not limited to: budgeting, purchasing, receiving, promotions and inventory controls. Create alternative ways to limit on-hand and year end inventory levels while maximizing profit. TournamentsResponsible for the administration of all tournaments, internal and external, hosted by the Club. Ensure all details are communicated to all departments: Golf Ops, Turf, and F&B. Communicate with outside event convenors to ensure all details of their event are known.

First Associate of the Head Golf Professional working with a team of four Golf Professionals and twenty other employees in the Golf Services Department. Responsibilities included tournament administration, administering the Golf and Academy sections of the Club’s web site, and overseeing the Golf Department when the Head Golf Professional was away. Primary duties included providing world class service to Members and guests, working with the Academy team of Golf Professionals to offer lessons, club fittings and clinics as well as daily operations tasks in the Golf Shop. Secondary responsibilities included technological support for the Club’s hardware and software, member of the Joint Health & Safety committee, supervising back shop staff, aid with inventory management and merchandising, and various other tasks in individual and team settings.

Worked as a consultant to the PGA of Canada's tournament director to assist with the setup and execution of national events.Primary responsibilities included conducting the official scoring and assisting with the administration of nine national events. Designed an Excel workbook to facilitate pre-tournament preparations and scoring for the three CPGA events in 2007: the Canadian PGA Seniors’ Championship, the Canadian Women’s Championship and the Canadian Club Professionals’ Championship. In 2008 and 2009, Event-Man Tournament software was used to administrate the events and provide online scoring.

Primary responsibilities included providing exceptional customer service for members and guests, tournament administration and scoring, administration of the club’s websites and e-mail communication, and acting as co-chairman of the JHSC. Assisted the Head Professional and his Associates with the management and execution of the merchandising plan and helped prepare the operating budget. Secondary responsibilities included supervision of back shop employees, providing golf lessons for members and guests. My secondary role at the Club in my final year involved working closely with the Executive Director to complete various tasks including data analysis of rounds and budgets, administering the Board of Directors web site and revamping departmental policy and procedure manuals.

Primary responsibilities included managing and supervising back shop employees and ensuring efficient operation throughout the season. This included monitoring supply levels and providing reports for the Head Professional and General Manager. Secondary responsibilities included working the Pro Shop counter, opening and closing the clubhouse, some aspects of merchandising and inventory control, tournament setup and organization, and conducting individual and group golf lessons and clinics for adults and juniors.