• Created documentation of all processes for overseas teams, for knowledge transfer and 24/7 shift in responsibilities.• Managed migration of all legacy ATT/DIRECTV systems to legacy ATT datacenters or cloud technologies.• Assisted in monthly patching of all Windows servers - ~15,000 total systems.• Created automation to upgrade legacy ICAN middleware environment from Windows Server 2003 to Windows Server 2016.• Managed all maintenance (hardware, break/fix, change requests) for ATT RSO (Restricted Server Operations - US Citizen only) servers. Coordinated downtime/remote hands on all Dell and HP Server hardware.• Created documentation for both US Tier 2 and offshore groups (India/Europe), for recurring trouble tickets.

• Primary point of contact in migration effort for legacy Directv Windows servers into ATT infrastructure. Roughly 3000 systems now 100% compliant with ATT standards.• Responsible for all PCI/SOX auditing and remediation.• Developed new server build automation processes to match ATT standards. With the use of HP Server Automation and Windows Powershell, developed a single click process that will build a server from raw OS installation to production ready.• Responsible for all server automation processes – agent updates, standards and setting changes, routine maintenance.• Worked with ATT Windows patching team to migrate all legacy Directv Windows systems from quarterly Altiris patching to monthly SCCM patching.• 100% compliance with on call and ticketing SLA’s, change management, and PCI/SOX standards.• Developed SOP (Standard Operation Procedures) for use by Tier 1 and Tier 2 Windows System Hosting teams, and 24/7 off shore teams.• Managed Tier 3 escalation on call for mission critical page outs.• Maintained maintenance schedules/change management, as well as relationships with application teams and support vendors for all Windows infrastructure.

• Responsible for all Windows server operations in an enterprise datacenter environment. • Managed operations for two main datacenters, and six call centers located throughout the US.• Part of 5 person rotation for 24/7 on call datacenter incidents and outages.• Server build and design input for all Directv Windows server infrastructure. Provided final approvals pre-build for all Windows server environments.• Maintained quarterly Windows patching operations for 5000+ Windows server environment. This included separate schedules for multiple datacenters and remote call center environments.• Responsible for all PCI/SOX auditing and remediation.• Maintained/updated all Windows server images across multiple hardware platforms.• Responsible for all Windows clustering, including Server 2008/2008 R2/2012 R2/2016 clusters.• Advanced Powershell scripting and automation.• Integral part in creating Windows components for hybrid cloud environment. This included Puppet coding, AWS/Azure, and Powershell scripting

• Responsible for all Windows server operations in an enterprise datacenter environment.• Provides general support role in datacenter move project, responsible for normal production operations of Windows server team. This included over 1500 Windows server builds and P2V conversions.• Responsible for all Windows server trouble tickets in a 3000+ server environment.

• Responsible for all technology deliverables in site move, including a 40+ server datacenter, 150+ user seat network.• 100% compliance in all P1 network/server issues (4 hour SLA, supporting over 150 users).• Managed physical to virtual server migration to accommodate new datacenter needs, utilizing Netapp SAN technologies, VMWare ESX server, etc.• Primary IT contact for 150+ (remote and on-site) user site.• Windows and Linux server administration.

• Performed an integral role in failover site implementation, including real-time replication of Citrix, SQL, and file server data.• Installed, maintained, and supported all servers in Citrix Presentation Server / Xenapp farm. • Maintained WAN Circuits and all Cisco routing equipment.• Responsible for all technology needs of San Diego office. • Managed VMWare ESX, Windows Server 2003/2008 server environment.• Managed Microsoft Exchange 2003/2007 migration and administration.

• Provided 100% compliance with service level agreements.• Enforced company-wide GPO implementations for a multi-site, large Active Directory environment.• Provided level two end-user support for all local network, server, and desktop issues. • Received company-wide recognition from CEO for excellence in service.• Environment included, but was not limited to: Windows desktops and servers, Citrix Metaframe XP, Symantec Backup Exec, Nortel telephone equipment, etc.