Greg Lepage Email & Phone Number

Proficiently resolved a variety of technical needs, both remotely and onsite.Prepared, presented and executed projects, including full network build outs.Responsible for overseeing all break/fix and Managed Service Clients’ networks.Involved in the onboarding process from initial meeting to final signed agreement.Established internal processes for.

Migrated Organization from on-site Server 2012 to Server 2016 hosted on AWS.Setup single point to point VPN from office to AWS using Linux based VPN OpenSwan.Migrated users off local workstation profiles to on-site Terminal Server.Implemented VOIP phone system throughout office.Monitor, troubleshoot, and pro-actively support infrastructure to ensure.

Provided remote and on-site Infrastructure Support for a wide range of clients such as Financial / Law Firms, Medical Offices, and Publicly Traded Companies.Traveled throughout Southern California resolving issues when an on-site visit is required to resolve.POD Team Lead, interfaced with all departments utilizing correct resources.Recognized for excellent.

Provided daily on-site IT support for International Organization.Proactively managed multiple clients with Network Administration and user support.Installed and configured LabTech to monitor all customer assets.Documented all work performed and billed all time within ConnectWise.

Provided customers with technical support regarding all aspects of their online gaming.Interface with all departments to ensure proper compliance.Provided resolution for optimal use of online products.Respond to the uniqueness of each customer’s needs via chat, e-mail, or telephone.Test products for proper compatibility with customer operating systems.

Conducted off-site and on-site administration and technical troubleshooting.Performed routine and proactive maintenance on client servers and workstations.Performed network audits, security scans, patch deployment, and service deployment.Briefed customers regarding system analyses, security vulnerabilities, and provided recommendations for configuration.

Determined client hardware and operating system resource requirements.Assisted with the planning and implementation of hardware installation and upgrades.Remotely monitored client network resources.Researched, evaluated, and tested proposed products.Resolved client network issues onsite or via remote desktop support.