Greg Lorang Email & Phone Number

Great Lakes CSM of the Quarter (Q2 FY2021)

Midwest Region TAM of the Quarter (Q1 FY2021)

Des Moines, Iowa

+ Responsible for monitoring daily event flow, incident ticket management and investigation.+ Monitor networks and systems for threats and malicious activity through use of vulnerability scanning and end point tools, + Creation and design of security process and software documentation.+ Provide reports and insight on events of interest, incident rates, new and existing threats, and communicate security issues to management.

Portland, Oregon Area

• Support and guide fortune 500 customers, coaching IT staff through advanced uses of Tripwire Enterprise and system administration functions that ensures high availability of their CDCM environment.• Document, publish, and maintain a public and internal knowledge base on functionality, troubleshooting, and capabilities of Tripwire Enterprise.• Consult and supervise implementations, upgrades, migrations, integrations, and configurations to ensure maximum operational readiness and cyber defense across all environments.• Operates as a hands-on customer liaison that assesses needs, and provides recommendations that improves IT security product efficiency while enhancing a healthy vendor-customer relationship.• Organize and host product roadmap presentations, product Q&A, and market research & analysis.

Portland, Oregon Area

+ Served as remote administrator for customer-run environments.+ Generated weekly and quarterly reports and reviews for customer system compliance and integrity.+ Owned and tracked customer product and content escalations.

Portland, Oregon Area

+ Served as initial customer contact to support Tripwire IT security and compliance products.+ Ensured customers are accommodated in a friendly and professional manner. + Facilitated timely customer problem resolution and advanced product training.+ Assisted in proof-of-concept engagement alongside systems engineers and sales representatives.

Resolved daily help desk tickets for 400+ users in a manufacturing setting as the primary technical contact.Responsible for Active Directory user administration, Cisco-based IP phone system.Systematically deployed MS Windows-based user desktop & laptop workstations using automated installations.Managed Blackberry and mobile services for 90+ users.

Took an active role in the initial coordination of IPN related issues including problem isolation,resolution, and documentation.· Worked closely with other analysts to monitor, support, and maintain the John Deere enterprisemainframe, network, and distributed server environments.· Participated in implementation of changes and maintenance to data center systems on aweekly basis.

· Worked individually and in small groups to provide help desk support to John Deere dealers.· Actively solved functional and access problems regarding Deere sponsored web applications.

· Provided support to faculty and staff with computer, equipment, and account issues.· Worked with support staff to upgrade, maintain, and monitor ISU Computer Science systems.

· Worked with Emergency Management Coordinator to identify and gather up-to-date information from Tier II reports submitted by third parties.· Created maps detailing the location of EHS and non-EHS materials across Story County using

· Provided sales and support while addressing customer concerns to ensure quality service for specialty camera business.