Embarking on a long-term contract and earning a rapid promotion to full-time employment in seven months, I delivered a full-scope information systems (IS) assessment for a large healthcare nonprofit organization. This entailed optimizing workflows by recommending utilization strategies incorporating best practices. SELECTED HIGHLIGHTS: ☑ Assessing the current environment, gathering insights and data and crafting a robust report with key findings and recommendations☑ Facilitating discovery interviews with cross-functional teams and stakeholders ☑ Steering an IS department leadership transition by shadowing the outgoing director and heading HR recruitment initiatives to identify and interview top candidates for the replacement director role ☑ Acting as project manager for an information systems transition project, leading a nine-month transformative IT project for an LA healthcare organization with an outpatient clinic☑ Evaluating a key client’s IT capacity; gathered client insights, interviewed stakeholders, pinpointed deficiencies, evaluated staff utilization, and teamed with senior leaders on optimizing utilization☑ Executing a key client project end-to-end, delivering a seamless organizational separation to achieve the client's goals and position them for success under a new name to bring new operational efficiencies ☑ Enhancing cloud-managed technology resources that improved security and IT efficiencies ☑ Separating 50 shared applications into independent cloud-hosted IT environments for two distinctive legal entities to create independent tenant environments to operate autonomously ☑ Expanding a client’s resource capabilities by recruiting independent contractors ☑ Integrating automated tools that will yield significant savings over time in annual licensing fees ☑ Decommissioning 20+ on-premise servers, realizing added savings in labor and maintenance

Launching and leading a startup organization, I shaped the vision and go-to-market (GTM) strategy for a restaurant marketing app to promote cost-saving deals. This entailed facilitating the execution framework and capturing local market research and data to identify restaurant pain points and test product strategy, functionality of new releases, upgrades, and features. KEY CONTRIBUTIONS: ☑ Cultivating stakeholder relationships including restaurant owners, industry experts, and investors. ☑ Fueling growth, expanding the platform to 10 locations, 150-200 local deals, and 1K+ end users ☑ Executing marketing and promotional campaigns to secure 100+ restaurants in the first 4-5 weeks☑ Building and leading an advisory board to integrate feedback and optimize product offerings

Driving business operations for 3 specialty ambulatory medical clinics with 25+ healthcare providers, I led transformation initiatives for critical business functions and oversaw a client portfolio with combined AUM of $15M+. KEY CONTRIBUTIONS: ☑ Directed HR processes for 75+ healthcare professionals including talent recruitment, interviews, job offers, orientation/training, compensation, benefits, workflows, policy updates, and performance reviews☑ Delivered data-driven solutions to attain growth, process efficiency, and patient satisfaction goals☑Spearheaded a full-scale EMR implementation☑ Implemented automation tools to lift productivity by 20% and practice efficiency by 15%☑ Acquired 2 clinics and oversaw 3 total, stimulating $400K+ annually ☑ Shepherded clinics through the pandemic with zero layoffs, sustaining financial solvency despite mandatory reductions in patient volume by instituting salary changes and securing outside funds ☑ Championed the patient journey, decreasing wait times from ~30 minutes to <15 and improving satisfaction by 25% by deploying a verbal dictation charting solution and SMS survey tools ☑ Steered change management for a new provider pay model, harnessing financial data and consulting skills to influence provider adoption of a pay scale that enhanced profitability by a factor of 10 ☑ Deployed a VoIP system for hybrid work during the pandemic, yielding annual savings of $22K ☑ Pioneered a mobile check-in system to capture a 75% lift in patient registrations ☑ Overhauled staff development strategies by training managers to execute a peer-led performance recognition program, decreasing turnover by 10% and strengthening employee engagement☑ Turned around a failing clinic to realize profitability and uphold a positive work culture ☑ Introduced telehealth solutions at 2 clinics to expand healthcare access by 10% ☑Directed, coached, and inspired 10 direct reports, retaining 70%+ YOY

In my capacity as Operations & Marketing Director, I built brand trust and connections for the firm by devoting 80% of time to business development, public relations & marketing activities, networking, sales initiatives, and revenue cycle management to drive steep revenue growth. KEY CONTRIBUTIONS: ☑ Magnified the firm’s visibility, attending Rotary Club and Chamber of Commerce meetings to form an expansive client network, propelling the business from a solo practice to a multi-attorney firm☑ Transitioned to a SaaS management system, Clio, the world’s leading legal management software☑ Oversaw HR including recruitment, interviews, training, performance management, and policies ☑ Multiplied client transactions from 110 to 220+ ☑ Fostered a culture of collaboration, orchestrating check-ins, retreats, and team-building events ☑ Optimized productivity and efficiency by leading continuous improvement initiatives ☑ Analyzed, synthesized, and interpreted financial data to inform long-range decision-making ☑ Developed and regulated work plans, schedules, and budgets to enable seamless workflows ☑ Identified business opportunities to position the firm for competitive market growth

Overseeing community relations efforts, I led pitch presentations as a member of the networking board and stimulated improved financial performance by expanding revenue by 15%+ and extending referral sources by up to 25%. OTHER KEY CONTRIBUTIONS:☑ Partnered with attorneys to design and execute strategic solutions in a hyper-growth environment ☑ Developed the lead pipeline with 3-4 weekly leads, closing 85-90% consistently☑ Promoted the firm’s value proposition to clients bringing $2.5K-$12.5K each in revenue

I led weekly worship and oversaw the development of our worship ministry & youth worship band. I planned, coordinated, led, and directed special programs and discipled teams on a regular basis.