As the primary communication interface for the business, I manage and oversee the day-to-day operations of multiple departments, ensuring seamless project execution from estimate to shipment. I prioritize efficiency and client satisfaction while leading the engineering, manufacturing, and shipping teams to meet production schedules and optimize workflow. My role involves:Department Supervision: Managing three key departments (engineering, manufacturing, and shipping) to… Show more As the primary communication interface for the business, I manage and oversee the day-to-day operations of multiple departments, ensuring seamless project execution from estimate to shipment. I prioritize efficiency and client satisfaction while leading the engineering, manufacturing, and shipping teams to meet production schedules and optimize workflow. My role involves:Department Supervision: Managing three key departments (engineering, manufacturing, and shipping) to streamline processes and ensure timely project completion.Cross-Department Coordination: Facilitating clear communication between sales, engineering, manufacturing, shipping, and customers to guarantee smooth operations and consistent customer satisfaction.Inside Sales & Estimating: Leading the sales process by preparing estimates, managing bookings, and overseeing inside sales activities to drive revenue growth.Project Management: Overseeing job bookings, ensuring timely submission of files to engineering, and aligning production schedules for a seamless transition into manufacturing.Sales Leadership: Providing leadership in sales efforts, guiding the team to meet targets and ensuring that client needs are met throughout the project lifecycle.Customer Service & Troubleshooting: Resolving customer issues promptly, fostering long-term relationships, and ensuring high levels of satisfaction and retention.Site Surveys: Conducting site visits and assessments to ensure accurate project estimations and alignment with customer expectations.I’m committed to improving operational efficiency, ensuring material availability, and delivering quality projects on time while maintaining strong client relationships. Show less

Oversaw the efficient execution of projects from initial customer interaction through to delivery, ensuring that workflow, material availability, and project timelines are consistently met. My role is centered around guiding customers through every step of the process, from material selection to project completion, while managing vendors and logistics with precision.Key Responsibilities:Manage vendor orders and execute orders from multiple suppliers, ensuring timely material… Show more Oversaw the efficient execution of projects from initial customer interaction through to delivery, ensuring that workflow, material availability, and project timelines are consistently met. My role is centered around guiding customers through every step of the process, from material selection to project completion, while managing vendors and logistics with precision.Key Responsibilities:Manage vendor orders and execute orders from multiple suppliers, ensuring timely material availability before project start dates to prevent delays.Maintain optimal inventory levels across large and small-ticket items to avoid additional costs associated with non-vendor purchases.Coordinate shipment logistics and oversee the assembly of project pick lists to ensure materials are delivered accurately and on time to job sites.Provide hands-on guidance to customers during the material selection process, ensuring they have the best options for their projects.By focusing on efficient project management, from material procurement to shipment, I ensure successful, cost-effective, and timely project outcomes. Show less

Responsible for overseeing and optimizing the overall functionality of our facilities, with a primary focus on sales and shipping operations. Leading a team of 20 employees, I work to enhance both operational efficiency and customer service, ensuring smooth material procurement and timely shipping logistics. Key responsibilities include:Team Leadership: Directing and managing a team of 20 across sales and shipping departments to maximize productivity and ensure efficient… Show more Responsible for overseeing and optimizing the overall functionality of our facilities, with a primary focus on sales and shipping operations. Leading a team of 20 employees, I work to enhance both operational efficiency and customer service, ensuring smooth material procurement and timely shipping logistics. Key responsibilities include:Team Leadership: Directing and managing a team of 20 across sales and shipping departments to maximize productivity and ensure efficient workflows.Material Purchasing: Managing the procurement of roofing, siding, and window materials from multiple vendors, adhering to budget constraints while enhancing cost efficiency.Shipping Coordination: Overseeing shipping logistics, ensuring that delivery specifications are met, and maintaining clear communication with customers to provide accurate shipment details and enhance service satisfaction.Sales Support: Assisting the sales department by handling incoming calls and walk-in orders, improving overall sales efficiency and contributing to a better customer service experience.My focus is on streamlining operations, improving material procurement processes, and ensuring timely delivery, all while fostering a productive and customer-focused team environment. Show less

Led and trained a team of 30 employees to maintain cleanliness and operational efficiency across a 36-acre retirement community, including assisted living, independent living, and care center facilities. Managed staffing, scheduling, and material procurement while coordinating with external vendors to complete specialty projects within budget. Spearheaded the development and implementation of standardized procedures in the environmental department, resulting in improved efficiency and budgetary… Show more Led and trained a team of 30 employees to maintain cleanliness and operational efficiency across a 36-acre retirement community, including assisted living, independent living, and care center facilities. Managed staffing, scheduling, and material procurement while coordinating with external vendors to complete specialty projects within budget. Spearheaded the development and implementation of standardized procedures in the environmental department, resulting in improved efficiency and budgetary growth. Collaborated with directors across Life Care Centers to ensure cohesive action plans and streamline operations. Show less

Directed operations at Dixon Mills in Jersey City and various school locations across New Jersey, overseeing housekeeping, janitorial, grounds, and event staff. Focused on maintaining high property standards, fostering community development, and streamlining operational processes. Led recruitment, training, and scheduling efforts, ensuring consistent team performance and service quality. Managed property maintenance records, budgets, and inventory supplies while maintaining open communication… Show more Directed operations at Dixon Mills in Jersey City and various school locations across New Jersey, overseeing housekeeping, janitorial, grounds, and event staff. Focused on maintaining high property standards, fostering community development, and streamlining operational processes. Led recruitment, training, and scheduling efforts, ensuring consistent team performance and service quality. Managed property maintenance records, budgets, and inventory supplies while maintaining open communication with staff, residents, school administrations, and internal departments to uphold community standards. Show less

As a Guest Experience Specialist at Wyndham Pocono Resort, I specialize in delivering personalized and memorable experiences for property owners and guests. By focusing on optimizing travel plans and maximizing enjoyment, I cultivate meaningful connections and provide exceptional service. I collaborate closely with property owners to align their membership benefits with their family's unique travel needs, ensuring an elevated experience. Additionally, I lead property tours for external owners… Show more As a Guest Experience Specialist at Wyndham Pocono Resort, I specialize in delivering personalized and memorable experiences for property owners and guests. By focusing on optimizing travel plans and maximizing enjoyment, I cultivate meaningful connections and provide exceptional service. I collaborate closely with property owners to align their membership benefits with their family's unique travel needs, ensuring an elevated experience. Additionally, I lead property tours for external owners, showcasing the resort’s full range of amenities, and facilitate workshops featuring industry experts to enhance owner engagement and satisfaction. Show less

Responsible for overseeing the complete onboarding process for staff members, including interviewing, hiring, scheduling, safety training, and team-building initiatives. Managed inventory budgets and facilitated daily communication with staff and management to ensure smooth operations. Coordinated retail store openings across multiple locations, while implementing standardized procedures to enhance efficiency and reduce labor costs. Collaborated with department leads, managers, and directors to… Show more Responsible for overseeing the complete onboarding process for staff members, including interviewing, hiring, scheduling, safety training, and team-building initiatives. Managed inventory budgets and facilitated daily communication with staff and management to ensure smooth operations. Coordinated retail store openings across multiple locations, while implementing standardized procedures to enhance efficiency and reduce labor costs. Collaborated with department leads, managers, and directors to address ongoing community development and operational needs across various job sites in the northeastern United States. Show less