Greg Luff's Location
Deerfield Beach, Florida, United States, United States
Greg Luff's Contact Details
Greg Luff work email
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Greg Luff personal email
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Greg Luff phone numbers
About Greg Luff
Greg Luff is a Vice President Operations at MTI America. He possess expertise in medicare, healthcare, management, leadership, process improvement and 34 more skills.
Greg Luff's Current Company Details
Mti America
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Vice President Operations
Deerfield Beach, FL, US
- Website:
- mtiamerica.com
- Employees:
- 250
Greg Luff Work Experience Details
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Vice President OperationsMti AmericaDeerfield Beach, Fl, Us
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Real Estate Professional At Waterfront Properties & Club Communities, LlcWaterfront Properties & Club Communities Apr 2024 - PresentJupiter, Fl, UsWaterfront Properties & Club Communities Team MemberInvestment -
Vice President OperationsMti America May 2021 - Apr 2024Pompano Beach , Fl, UsOversee onshore and offshore operations centers with 150+ associates and management supporting diverse payers, TPAs, employers in the Workers Compensation industry. Reporting directly to the CEO• Direction of call centers, all applicable training, and development. • Oversee seven core products, including strategic development for CAPEX projects and innovation initiatives• Partner with all business units for business continuity plan, orchestrating resilience strategies and sufficient recovery objectives to ensure business recoverability based on organization’s requirements.• Leading production initiatives to introduce core KPIs/metrics that include hourly, weekly, monthly goals to achieve specific targets directly tied to revenue. • Oversight of BPO partner
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Senior Vice President, Member EngagementChange Healthcare Jan 2014 - Jan 2020Nashville, Tennessee, UsSenior operations executive with 25 plus years of member, customer and sales operations experience. Extensive history operating multi-location operations centers(on and offshore) with 650+ representatives and proven year-over-year organic revenue growth exceeding ~ 10%. Full P&L responsibilities of $90 million. Leveraged new technologies and artificial intelligence methodologies to gain operational efficiencies resulting in substantial cost reductions and high NPS scores. Responsibilities include member outreach and program assistance, customer service, member inquiries, eligibility and enrollment. Healthcare clients include major health payers servicing over 18 million Medicare duals lives, Medicare Advantage, Commercial, and Medicaid Service lines offering government programs, community and state member benefit programs. Private Equity experience including Blackstone. Transaction sale $910 million. -
Vice President, Member EngagementChange Healthcare Jan 2012 - Dec 2013Nashville, Tennessee, UsResponsible for overseeing the Eligibility & Enrollment and Member Engagement Solutions, Medicare advantage duals, including Medicare Savings Complete®, Part D Assist®, Community Link®, CARES®, and Recertification Management®.
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Offshore OperationsYmax/Magicjack 2011 - Jan 2012Offshore Operations Project Management. Philippines and India Operations.
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PartnerLeaf Surgical Llc Jul 2010 - Feb 2011• Responsible for all financial and day to day operations support• Responsible for expanding wholesale revenue base through national network of surgery/hospital contacts
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Vice President OperationsCarecentrix/Gentiva Healthcare Apr 2006 - Jun 2010Hartford, Connecticut, UsResponsibility includes five (5) national Regional Care Centers with over 450 clinical and care coordinators in the home health services segment, four Area Vice Presidents and three Directors. Administration of utilization management. Prior authorization guidelines with nurse and care coordinators to facilitate home health, infusion therapy and durable medical equipment (DME). Referrals processed at the direction of hospital, medical doctors and other referral sources per payor guidelines. Our clients are major payor/health plans. CareCentrix was recently purchased from Gentiva by Water Street Holdings, a healthcare venture capital firm in Chicago with over $1 billion in holdings. -
Vice President OperationsYmax Corp 2004 - 2006- Vice President Operations. Develop operations for sales, customer operations and sales operations. - Offshore operations set-up in India and Philippines.- Commercialize VOIP start-up product and certified company in 50 states- Open operations center to support online and vendor operations support -
Vice President OperationsTalk America (Formerly Tel-Save Holdings, Inc) 1990 - 2006Start-up with two (2) founders. Developed wholesale and consumer customer based business line with over $400 million in revenue in consumer telecomunications industrySigned first internet marketing deal with AOL valued at $100 millionDeveloped service and sales infrastructure to market local and long distance CLEC program generating new account revenues of over $30 million annually with P & L responsibilities. Opened 4 new customer service and sales operations centers with 4 directors, 45 managers and 1,000 TSRsBenchmarked SPH and Conversion metrics for all service and sales campaignsInitiated quality assurance program to monitor service levelsWon JD Power award for customer service - 2003
Greg Luff Skills
Medicare
Healthcare
Management
Leadership
Process Improvement
Medicaid
Managed Care
Hipaa
Employee Benefits
Hospitals
Healthcare Management
Healthcare Information Technology
Home Care
Operations Management
Team Building
Vendor Management
Strategic Planning
Sales Operations
Start Ups
Program Management
Utilization Management
Cross Functional Team Leadership
Healthcare Industry
Call Centers
Revenue Cycle
Sales
Software Documentation
Business Process Improvement
Clinical Research
Health Insurance
Customer Service
Nursing
Quality Assurance
Healthcare Consulting
Physicians
Health Policy
Sales Management
U.s. Health Insurance Portability And Accountability Act
Working With Physicians
Greg Luff Education Details
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Temple UniversityFinance
Frequently Asked Questions about Greg Luff
What company does Greg Luff work for?
Greg Luff works for Mti America
What is Greg Luff's role at the current company?
Greg Luff's current role is Vice President Operations.
What is Greg Luff's email address?
Greg Luff's email address is lu****@****msn.com
What is Greg Luff's direct phone number?
Greg Luff's direct phone number is +130577*****
What schools did Greg Luff attend?
Greg Luff attended Temple University.
What skills is Greg Luff known for?
Greg Luff has skills like Medicare, Healthcare, Management, Leadership, Process Improvement, Medicaid, Managed Care, Hipaa, Employee Benefits, Hospitals, Healthcare Management, Healthcare Information Technology.
Who are Greg Luff's colleagues?
Greg Luff's colleagues are Erica Greene, Mti Mti, Andy-Samuel V., Pedro Roa, Melissa Mcpherson, Ian Brown, Ivonne Veloz.
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