IT Infrastructure Manager | Data Center Operations Expert | Cybersecurity MentorAccomplished IT professional with extensive experience managing server infrastructure across nine data centers in the U.S., Mexico, China, and multiple Azure regions. Proficient in maintaining on-prem hyperconverged environments utilizing Nutanix, HP Simplivity, and Starwind VSan, overseeing up to 350 Windows and Linux servers. Demonstrated expertise in designing and upgrading Citrix environments, successfully transitioning from version 5 to Citrix DaaS, supporting multiple business units and a corporate HQ.Key responsibilities include administering complex Hybrid Microsoft Active Directory/MS Entra ID/Exchange environments across a forest with five sub-domains and managing six Nasuni file servers facilitating a distributed system for 90 TB of data storage. Led strategic data migration to Azure Files, achieving substantial cost savings. A proactive mentor for the Cybersecurity Team, fostering development in PowerShell, data center best practices, and cloud technologies, while spearheading initiatives to secure on-premises Exchange environments.

Provide level 2 and 3 support for over 500 client companies nationwide.Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and implement the solutions.Evaluate customer or product requirements to develop total systems solutions.Install and implement new applications, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.First engineer to implement Microsoft’s Enterprise Mobility + Security (InTune) for a client.Function independently in the design, troubleshooting, and supporting of hardware and/or software instillations throughout for Windows, MS Active Directory, MS Exchange, and related systems.Tested and implemented Meraki’s Mobile Device Management platform.Serve as SME of multiple systems and talent in trouble-shooting and resolving client issues efficiently and effectively.

• Project Manager for the Indiana Army National Guard’s implementation of the U. S. Army’s Enterprise Resource Planning System resulting in on-time, replacement of the legacy accounting system which controlled budgeting and accounting for $350M annually.• Established and led a 20 person cross-functional deployment and development team responsible for the implementation of the Army’s ERP System.• Commended for my development and execution of a transition plan that identified, trained, and validated over 500 users.• Accurately Identified, extracted, and reformatted financial data from legacy accounting system to support the initial ERP data load.• Commended for my Development and effective implementation of a change management program to ease users through the transition.• Implemented the use of Microsoft Project to accurately track milestones and key criteria.• Supervised a 16 employee senior operations team responsible for operational planning, management, and reporting of an organization located in 7 different countries and 15 bases throughout the Middle East.• Developed near/long term operational plans for a 30,000 employee organization.• Chaired numerous cross-functional planning teams tasked to develop operational plans, establish goals and increase throughput while at the same time reducing resources.• Ensured all requirements and timelines were met ensuring that all 276 members of the organization were trained in required tasks during preparation for and deployment to a hostile fire zone.• Effectively managed timelines and reporting requirements for six subordinate organizations and 3500 personnel.• Implemented new tools utilizing knowledge management techniques that expedited the way information flowed throughout the organization and reduced our management data reporting tool down time by 75%.• Participated in and chaired numerous operational briefings and meetings ensuring that current information flowed both up and down the management chain.

• Remotely administered 75 Windows NT and Windows 2000 Server Clusters located in 25 manufacturing plants including Canada and Mexico.• Implemented the use of 1U Blade Servers running Windows Server 2000 connected to our first SAN via fiber optic for use as application servers. This resulted in the ability quickly change out servers after a hardware failure by simply removing the fiber card from the faulty server and installing it in the replacement server and rebooting.• Developed the new standard ½ rack system for our outlying manufacturing plants utilizing a 1U BDC and a 2U application/storage server with a SCSI array running clustered Windows 2000 server. This resulted in a reduction in cost and space requirements as systems where swapped during lifecycle replacements or new installations.• Utilized new technologies to develop new processes reducing operating system and basic application installation times from 1 ½ hours to 7 minutes.• Developed one image that contained all drivers and configurations for 14 different desktop computer models.• Worked closely with our Plymouth, MI business unit to standardize computer hardware and operating system images allowing for the reduction of one operating system team.• Initiated the program of providing our hardware lease company with operating system images allowing for immediate deployment of systems once received on location.• Selected to standup and run the helpdesk.• Worked with Corporate Headquarters to installed and configured Remedy as the helpdesk ticket logging system.• Utilized data collection tools to analyze call volume and calls successfully closed at level 1 to man the helpdesk with the appropriate number of technicians.• Responsible for application support of Microsoft Office products, and Lotus Notes supporting over 1300 users.• Configured installed and managed Norton Corporate Anti-Virus on 1300 plus computers resulting in limited multi computer infections and zero data loss.