Greg Mac Donnell Email & Phone Number

Dartmouth, Ns, Ca

Main customer service contact person for all of Canada, advising Canada Post internal sales and external clients on best options for overall marketing strategies.Analyzed customer Databases for Direct Mail applications. Working directly with internal and external customers, provided demographic and geographic targeting analysis to assist with development of best targeting options to optimize marketing results including use of external data source such as census datasets.Provided training to Sales and Service associates on targeting opportunitiesEnsured all targeting requests were correct, scheduled, and assigned for processing Identified and developed master trainer support group for Sales and Service, Monitored overall group processing to ensure all published service standards were metResponsible for developing retention and archiving policy for analysis results and ensuring adherence to stated policy requirements.Performed sampling of completed analyses on an ongoing basisWorking with the IT department monitored currency of internal Web page and provided subject matter content as required.Performed monthly testing on all targeting software updates.Worked daily with the Canada Post SAP application.

21 years with Canada Post, Highly resourceful individual, with a keen attention to detail and demonstrated commitment to superior service levels. Significant experience with demographic and geographic analysis, Direct Marketing, forecasting and quality control, Skilled in the development and delivery of training courses with proficiency in MS Office Applications (Word, Excel, and PowerPoint). Utilizes a collaborative business style to build and maintain professional relationships with both internal and external clients for optimal results.

Coordinated all aspects Geopost Work and Geopost Plus software, Geographic and Demographic targeting software, for the Atlantic Division, from initial start of program through to completion in 2001; engaged internal and external customers daily by phone, delivered onsite presentations, and maintained records of completed work.

Provided leadership and direction to two Sales Representatives and over 30 delivery employees Responsible for all aspects of hiring, human resources and any employee issues Promoted services to customers and managed quality control, mail preparation, and product delivery

COMBINE LIFE INSURANCE, Truro, NS 1987Life Insurance Sales

Bachelor Of Science, Math, Chemistry And Computer Science

Education record