Greg Mace Email & Phone Number

Cottage Grove, Minnesota, United States

• Assist with IT Care on-boarding projects including the setup of new tenants in RMM system, AV console, and documentation of all IT related items that we can learn about through hand-off meetings with prior IT support companies.• Provide technical support to MTS clients through on site visits, remote methods, client meetings, and ongoing technology documentation.• Perform daily systems checks, review/escalate tickets, monitor the NOC board, and work with vendors as needed to remediate issues with backups, antivirus, and other services provided by MTS.• Install and maintain specialty computers used in conjunction with medical specialty equipment from vendors such as Heidelberg Engineering, Haag-Streit, Konan Medical, and others.• Support a multitude of software applications including, but not limited to: Windows Server (2008, 2012, and 2016), Windows (XP, 2000, Windows8, Windows 7, and Windows 10), Exchange (2007, 2010, 2013, and 2016), Quickbooks, RemoteScan, Office 365, Microsoft Office, backup products (Backup Exec, Acronis, Axcient, Datto), Connectwise and Labtech, (RMM and management tools) etc.• Assist with providing access to the MTS cloud, and also help with certain cloud-related duties such as rebuilding profiles, set up/configuration of printers, password resets, and when needed working with vendors to plan terminal server software installations or upgrades, etc.• Participate in and help plan special projects as requested by the clients, and prioritize and complete projects and tasks in fast-paced environments.• Create and maintain documentation for clients and support staff to use while providing support.• Serve on the afterhours technical support pager rotation as requested.• Manage Microsoft Office 365 subscriptions and consult with clients on what O365 plans will work best in their environment.

Eagan, Minnesota, United States

• Administer all hosted Exchange, Multi-tenant customer mailboxes• Administer Exchange 2007, 2010, and 2013 servers for all customers with SLA agreements pertaining to managed servers• Manage vSphere hosts and related VM’s for both internal servers and customer servers• Perform upgrades to and configure HPE Store Virtual SAN units, ESXi hosts, and various NetGear ReadyData and ReadyNAS units• Administer Datto backup devices for multiple customers, including backup retention schedules and restores• Administer SPAM filtering for all hosted Exchange customers and select non-hosted customers through two different smart hosts• Manage client SSL Certificates• Manage client DNS records• Set up and manage HTTP re-directs in IIS for select customers and Blue Net as it relates to the Outlook “autodiscover” feature• Support end user Citrix connectivity/performance issues• Manage print services• Complete Desktop\Laptop PC builds for select customers• Participate in daily phone support for all customers• Create training documentation for many special hardware/software setups• Install/remove data center equipment and cabling, labeling of network cables• Support and enforce all security and departmental policies and procedures• Communicate with customers and internal staff regarding the status of service requests and/or other service related issues that fall under my scope of work.• Actively monitor Nagios alerts generated from all monitored servers, switches, etc. and take necessary actions to remediate issues• Troubleshoot T1, Ethernet, and other network connectivity issues and troubleshoot when necessary to solve the problem• Assist in electrical infrastructure maintenance on request• Install servers, switches, firewalls, etc. into customer on-premises locations

St Paul, Minnesota, United States

• Main duties included hands-on experience in data center equipment installation and removal, cabling and labeling of network and cross connects and to train other technicians in troubleshooting problem circuits• Took initiative to assign work tickets from Admin Center, and to perform designated tasks as requested and to shift work schedules for all data center processes• Support and enforce all security and departmental policies and procedures• Monitor the data center cooling, electrical, and fire suppression systems to ensure the constant availability of those services• Communicate with customers and internal staff in the other departments regarding the status of service requests and/or other datacenter related issues that fall under my scope of work.• Actively monitor security camera and card access systems to keep the data center facility physically secure including the logging and monitoring of customers that access the datacenter• Keep spare parts/stock organized and current in the inventory system• Troubleshoot T1, Ethernet, and other network connectivity issues and troubleshoot when necessary to solve the problem• Assist in electrical infrastructure maintenance on request• Install servers, switches, firewalls, etc. into data center cabinets• Be available on short notice to fill in for other team members in the event that one of them calls in sick or cannot make it in to work for any other reason, including overnight shifts and on holidays and weekends

Minneapolis, Minnesota, United States

• Troubleshoot workstation/server related issues that occur, using problem solving skills to determine if a problem is hardware, software, or network related and correct if possible• Install/Configure specific software applications• Ensure daily backup of the network (via DLT drives)• Track locations of laptops & other valuable equipment, and at the end of the life cycle, ensure the equipment is disposed of according to company policy• Offer basic instruction in new software, OS’s etc. if necessary• Re-image desktop PC’s on request• Use direct hands on support to assist the Help Desk in resolving trouble tickets, providing level one problem resolution• Assist the network operations staff with troubleshooting and fixing server errors including basic hardware replacement or upgrades• Responsible for maintaining the digital telephones in user offices or cubicles, including new setups, settings changes, repair and new installations• Install phone and/or network jacks throughout the office when needed