Greg Magnuson, Mba Email & Phone Number

Noblesville, In, Us

Noblesville, Indiana, United States

Responsible for ensuring operational excellence for Mexico event onsales, structuring reliable processes, and building a team in the local market to enhance performance leading to client & artist satisfaction. As additional Latin American markets are incorporated into the Ticketmaster portfolio, these processes will be introduced and modified as needed to ensure the same level of success through out the region.

Illinois, United States

· Expanded US & Canadian Marketplace support operations strategies and structure to include Mexico to unify Ticketmaster business operations throughout North America.· Traveled to Mexico City to participate in high-level, high-stress meetings to support artist onsales and plan technology updates to payment system infrastructure.· Maintained weekly meetings with stakeholders in Mexico, the UK, and the US to design product specs, relay development feedback, and ensure reliability in production.· Instrumental in the discovery, proposal, development, coordination, and execution of a complex system operation leading to the doubling of system capacity for the Mexico market.· Mentored local staff on a variety of company processes and operations to improve performance and onsale reliability.

West Hollywood, California, United States

· Built team moral leading to a 10% increase in KPI work ticket completion and 9% increase in overall company satisfaction survey results in 1st year of leadership.· Took over a second support desk team due to 2020 Covid furloughs providing reports to senior leadership and exceeded divisional KPI requirements· Managed a team of 6 through Sabbatical leave, hiring and training 3 new employees, & navigating stakeholder interests with a team member transfer.· JIRA Admin for our division, setting up queues, permissions, submission portal fields, and other changes to better streamline the work ticket submission process for a variety of teams as well as the Event Analyst group.· Standardized training materials with tutorial videos and updated documentation.· Transitioned various support requests from a shared email box into a single portal in JIRA for better SLA tracking and increased efficiency.· Set up Pager Duty coverage for a team of 10+ to cover after hours escalations and other off hour emergencies integrating slack & telecommunication services.· Managed scheduling, OT, time cards & vacations to ensure department coverage.· Organized multiple division meetings handling scheduling for attendees, outings, lunches, and meeting topics and guests from other divisions.

Hollywood, Ca

Led and documented on-sale calls for daily events launch on busiest days and biggest clients· Presented EOS component of the TM101 employee orientation presentation giving a positive view of the value we provide to the company as a whole and answering questions.· Managed complicated events like MOTOGP 2018 and the PanAm 2016 games by reviewing client needs and designing tour components and functionality to meet event specific demands.· Interpreted tour specs to create legal files, passwords, delivery work, and upsells to meet daily deadlines for onsales.· Troubleshot phone inquiries from US, Canadian & International field agents to diagnose and correct a wide range of event set up and online functionality issues.· Continuous learning and adaptation to new system functionality for CCP, Resale, and Mobile to support field reps and clients.· Communicated with all levels of management to meet deadlines.· Maintained detailed records of work completed through JIRA, One Note, & Trello· Prioritized workflow based on event presale and on sale dates to ensure successful event & tour launch deadlines· Created passwords for Sponsorship division, Artist Services & outside partners as well as Vouchers for LN Marketing.· Built upsell T-Shirt, CD, Fan Club and other events

Hudson, Illinois, United States

· Independent music production and publishing outfit focused on promoting the music of MAGNUSON, What Scientist, Phydeaux, and The Unitardicorn. · Additional projects include custom jingle writing, seasonal song parodies, special event music creation and collaboration and all other custom song writing opportunities that present themselves. · Also involved in international tour booking, tour management, tour marketing, and ecommerce functions for musical projects. · See links below for more details...

Los Angeles, California, United States

Communicated effectively with multiple CSM’s to ensure accurate ticketing and event build processes for all applicable events.· Learned new CTS system including event building, venue builds, promotion creation, fan club sales, presales, and sponsorship programs, auxiliary events such as VIP benefits & parking, and main event ticketing.· Maintained detailed records of work completed through JIRA.· Prioritized workflow based on event presale and on sale dates to ensure CSM had ample time to review events before the on-sale date.· Volunteered to work Box Office of The Wiltern and Palladium to gain front line experience in how CTS and the box office interface.· Performed QA review for Ticket Rush promotion working as liaison between Director’s and box office management ensuring all events went on sale correctly.· Managed interim day-to-day QA staff responsibilities by dividing up workload and creating on sale lists during CTS/Etix transition.

Los Angeles, California, United States

Took over facilities department responsibilities after merger layoffs requiring self-direction and initiative to “learn on the job” and meet high-stress demands.· Implemented new mail sorting and delivery system.· Integrated bar code scanning technology to reduce labor hours and increase efficiency in package delivery.· Controlled and managed building access for employees.· Coordinated parking for extensive company integration at Hollywood office.· Ordered and accounted for office supplies.· Collaborated with IT and upper management to give employees efficient and comfortable working environment.

Los Angeles, California, United States

Experienced in filing, invoice reconciliation and coding, check book management, data collection, managing incoming mail, and answering phones.· Coordinated schedule for marketing staff, arranging meeting times, locations and conference calls to maximize the efficiency of meetings.· Answered phones and directed calls between 7 busy executives.· Updated marketing team of PR developments using VMS reporting.· Arranged travel for 7 executives.· Maintained expense reports.· Dealt with agents and talent using superior customer service skills.

Los Angeles, California, United States

Maintained and updated website using GoLive and Flash.· Produced and updated marketing course and class flyers using Photoshop.· Executed and designed direct mail campaign.· Coordinated production with duplications facility working out file issues.· Called prospective clients to schedule classes and follow-up for membership.

California, United States

Produced, recorded, and marketed indie-rock tours and recorded material using email, flyers, posters, newspaper ads, Facebook ads, and radio.· Active follower of current music trends and concert events.· Firsthand knowledge of touring, recording, and artist development.· Working knowledge of music publishing and licensing.· Designed CD artwork and posters using Corel Draw.· Created website that allowed easy access to sales and merchandise outlets.· Marketed on Social Media using various bot programs and other networking techniques.

San Diego, California, United States

Led a team of 15-20 tech support agents in troubleshooting customer problems.· Advanced company sales goals by teaching effective up-selling techniques.· Maintained daily monitoring records for agent performance and coached agents on areas of improvement.· Implemented directives from upper management and reported on progress.

La Jolla Shores, California, United States

Executed techniques such as prospecting, cold-calling, referrals and targeted direct mail campaigns to develop new business.· Managed territories across the US and Canada.· Sold fragrance products to various retailers including Pier 1, Cost Plus, and boutiques.· Grew business through satisfying customers and giving product feedback.

San Ramon, California, United States

Managed customer calls relating to a variety of issues including billing, voicemail set up, credits, and up-selling· Collaborated with new trainees to develop direct skills.· Demonstrated leadership by being courteous and responsible during down time.

Normal, Illinois, United States

Successfully implemented proven sales system resulting in several industry-recognized awards including Pacesetter 40 and New Client Bonus.· Executed techniques such as prospecting, cold-calling, referrals and targeted direct mail campaigns to develop new business.· Designed and executed phone campaign using geographic targeting of neighborhoods which resulted in increased sales.· Grew positive relationships with clients and colleagues at all organizational levels.· Demonstrated ability to keep composure and work efficiently in a fast-paced, ever-changing environment.

Masters Of Business Administration (Mba), Business Administration, Management And Operations, 3.92

Activities and Societies: Sigma Iota Epsilon (3.5 GPA or higher required for membership) Team Building event planning for class members.

Graduate Certificate, Data Scientist: Business Information Systems In Accounting, 4.0

Intensive focus on Data Management, Data Retrieval, Data Science background and applications, SQL Queries, Data Analytics & Presentation.

Bachelors Of Science, Marketing, 2.71

Activities and Societies: Music Promotion, Live Event Promotion, Market Research, Statistical Analysis, Survey Creation and Execution.