Greg Magnuson, Mba Email & Phone Number

Noblesville, IN, US

Noblesville, Indiana, United States

Responsible for ensuring operational excellence for Mexico event onsales, structuring reliable processes, and building a team in the local market to enhance performance leading to client & artist satisfaction. As additional Latin American markets are incorporated into the Ticketmaster portfolio, these processes will be introduced and modified as needed to.

Illinois, United States

· Expanded US & Canadian Marketplace support operations strategies and structure to include Mexico to unify Ticketmaster business operations throughout North America.· Traveled to Mexico City to participate in high-level, high-stress meetings to support artist onsales and plan technology updates to payment system infrastructure.· Maintained weekly meetings.

West Hollywood, California, United States

· Built team moral leading to a 10% increase in KPI work ticket completion and 9% increase in overall company satisfaction survey results in 1st year of leadership.· Took over a second support desk team due to 2020 Covid furloughs providing reports to senior leadership and exceeded divisional KPI requirements· Managed a team of 6 through Sabbatical leave.

Hollywood, CA

Led and documented on-sale calls for daily events launch on busiest days and biggest clients· Presented EOS component of the TM101 employee orientation presentation giving a positive view of the value we provide to the company as a whole and answering questions.· Managed complicated events like MOTOGP 2018 and the PanAm 2016 games by reviewing client needs.

Hudson, Illinois, United States

· Independent music production and publishing outfit focused on promoting the music of MAGNUSON, What Scientist, Phydeaux, and The Unitardicorn. · Additional projects include custom jingle writing, seasonal song parodies, special event music creation and collaboration and all other custom song writing opportunities that present themselves. · Also involved.

Los Angeles, California, United States

Communicated effectively with multiple CSM’s to ensure accurate ticketing and event build processes for all applicable events.· Learned new CTS system including event building, venue builds, promotion creation, fan club sales, presales, and sponsorship programs, auxiliary events such as VIP benefits & parking, and main event ticketing.· Maintained detailed.

Los Angeles, California, United States

Took over facilities department responsibilities after merger layoffs requiring self-direction and initiative to “learn on the job” and meet high-stress demands.· Implemented new mail sorting and delivery system.· Integrated bar code scanning technology to reduce labor hours and increase efficiency in package delivery.· Controlled and managed building.

Los Angeles, California, United States

Experienced in filing, invoice reconciliation and coding, check book management, data collection, managing incoming mail, and answering phones.· Coordinated schedule for marketing staff, arranging meeting times, locations and conference calls to maximize the efficiency of meetings.· Answered phones and directed calls between 7 busy executives.· Updated.

Los Angeles, California, United States

Maintained and updated website using GoLive and Flash.· Produced and updated marketing course and class flyers using Photoshop.· Executed and designed direct mail campaign.· Coordinated production with duplications facility working out file issues.· Called prospective clients to schedule classes and follow-up for membership.

California, United States

Produced, recorded, and marketed indie-rock tours and recorded material using email, flyers, posters, newspaper ads, Facebook ads, and radio.· Active follower of current music trends and concert events.· Firsthand knowledge of touring, recording, and artist development.· Working knowledge of music publishing and licensing.· Designed CD artwork and posters.

San Diego, California, United States

Led a team of 15-20 tech support agents in troubleshooting customer problems.· Advanced company sales goals by teaching effective up-selling techniques.· Maintained daily monitoring records for agent performance and coached agents on areas of improvement.· Implemented directives from upper management and reported on progress.

La Jolla Shores, California, United States

Executed techniques such as prospecting, cold-calling, referrals and targeted direct mail campaigns to develop new business.· Managed territories across the US and Canada.· Sold fragrance products to various retailers including Pier 1, Cost Plus, and boutiques.· Grew business through satisfying customers and giving product feedback.

San Ramon, California, United States

Managed customer calls relating to a variety of issues including billing, voicemail set up, credits, and up-selling· Collaborated with new trainees to develop direct skills.· Demonstrated leadership by being courteous and responsible during down time.

Normal, Illinois, United States

Successfully implemented proven sales system resulting in several industry-recognized awards including Pacesetter 40 and New Client Bonus.· Executed techniques such as prospecting, cold-calling, referrals and targeted direct mail campaigns to develop new business.· Designed and executed phone campaign using geographic targeting of neighborhoods which.

Masters Of Business Administration (Mba), Business Administration, Management And Operations, 3.92

Activities and Societies: Sigma Iota Epsilon (3.5 GPA or higher required for membership) Team Building event planning for class members at.

Graduate Certificate, Data Scientist: Business Information Systems In Accounting, 4.0

Intensive focus on Data Management, Data Retrieval, Data Science background and applications, SQL Queries, Data Analytics & Presentation.

Bachelors Of Science, Marketing, 2.71

Activities and Societies: Music Promotion, Live Event Promotion, Market Research, Statistical Analysis, Survey Creation and Execution.