My name is Greg Malek, and I am an accomplished, adaptable, and detail-oriented Technical Writer who makes complex information accessible to audiences and customers through a variety of media. I leverage empathy and curiosity with my excellent communication, time management, and organizational skills to meet deadlines and deliver user-friendly documentation. With my writing skills, editing skills, and knowledge of design, layout, and typography, I use a variety of publishing tools to create installation and maintenance guides, user guides, procedure guides, training materials, flowcharts, and quick-reference documents. With FedEx Office, I designed a software and hardware installation guide used to successfully convert over 1,100 FedEx Office locations to a new Order to Pay system used to operate the company's retail centers, the most ambitious technology initiative FedEx Office had pursued at the time. I also coordinated with IT, facilities, inventory, and business operations teams to monitor rollout of more than 100 FedEx Office locations in Walmart to ensure in-store equipment and systems were operational by opening day. I am looking for a writing position where I could use my experience and skills to take complex ideas and information and communicate them in a usable and reader-friendly way. I would also be interested in a UX Designer position where I can use my skills to improve web sites and apps to make them more usable, effective, and successful.