Greg Mandin Email & Phone Number

Boston, Ma, Us

Boston Flagship

Drove implementation of company programs, motivated and instructed the team to meet operational and organizational objectives. Trained the team to provide exceptional customer service aligned to Nespresso brand.Implemented and reviewed KPI's to identify problems, concerns and opportunities for improvements with employees. Oversaw budget, sales targets, staffing, scheduling, inventory and cash management.Increased sales, guest frequency, average check, and acquisition of new club members designing incentives for the team. Coordinated promotional marketing campaigns set up and maintained perfect visual merchandising.Built relationships with food and beverages vendors Planned food and beverages menu seasonally and planned for new menu and specialty coffee drinks with corporate operations partners.Determined price adjustments using benchmarking, current sales and costs.Reviewed and developed expertise in state and federal health and food regulations, creating internal action checklist list to ensure 100% compliance and risk management in bar standard at all times.

Greater Boston Area

Managed a team of 3-4 sales executives and directed weekly meetings. Developed and maintained business to business relationships with over 300 accounts including international companies and world’s most prestigious hotels, restaurants and schools. Developed relationships with various institutions including Consulates, Chambers of Commerce and media outlets leading to sponsorships of special events.Supervised and controlled yearly budget of $300,000Organized and performed high level training in Nespresso products to Executive Chefs and key personnel.Supervised opening of the New England showroom/office.Conducted interviews and recruited sales executives.

Greater New York City Area

Managed relations with 3000 buyers worldwide (chain stores, departments stores, boutiques, online and mail order catalogues).Managed a team of telemarketers and developed strategy for the telemarketing operation in preparation of the New York Trade Show. Coordinated the New York Trade Show marketing and advertising campaign with the Paris office.Reviewed surveys and traffic analyses in order to improve the quality of the event.Key contributor to all tasks involved in managing the Lingerie Americas existing New York Trade Show (selection of exhibitors, contracts, placements, promotion of the show to buyers and media, fashion shows).Implemented initial study for the launching of the Las Vegas Lingerie Americas trade show

Paris Area, France

Managed three key accounts ($10 million), twenty business to business clients, and thirty indirect clients. Established, implemented and negotiated annual buyer contracts. Managed the strategic development, introduction, pricing and promotion of Brandt, Thomson, Vedette, De Dietrich and Sauter portfolios. Established product market by developing business plans according to individual client requirements.Trained sales people in product sales and trade marketing.

Business Certification Program, Marketing International, Equivalent Of Business Certification Program

D.E.U.G Lea - Equivalent Of Two-Year University Degree, Major: Applied Foreign Languages – English, Spanish. Minor: International Commerce And Affaires