Provide analytical support on billing, settlement and declarations issues in conjunction with the client, sales and legal department.•Act as main interface with the client and sales team.• Manage negotiations/ discussions with client including all pertinent parties in order to resolve differences related to bilateral or other special agreements. •Complete required paperwork on monthly and /or quarterly settlements and process so as monies may be disbursed to client or be collected if the netting results in a receivable balance.•Enforce and follow through any shortfalls not reached on committed bilateral agreements/contracts. •Follow up on client disputes, regarding rate disputes, volume disputes, missing declarations. •Verification and completion of Enhanced Bilateral Agreements (EBA) analyses.•Validation of information entered into the GTM database to ensure that Bilateral contract clauses are correctly reflected in the following instances: modification requests and contract approval requests.•Reviewing and settling various clients’ claims with respect to rate variances/traffic tagging issues.•Ensure conformity to SOX-established processes and controls.•Daily contact with clients via email and telephone in order to engage collection efforts if need be. •Prepare and execute payment agreements and settlements along with legal department.•Reconciliation of accounts with receivables director concerning unapplied, unidentified and misapplied payments.•Work as liaison between various billing departments (voice, data, roaming) and client.

Services & Operations, Americas

Major Accounts•Accountable for major accounts encompassing Europe and partial Americas, monthly portfolio of 12.6 million.•Daily analysis of traffic consumption in order to ensure that any abnormalities are immediately addressed and justified.•Daily contact with clients via email and telephone in order to engage collection efforts. •Prepare and execute payment agreements and settlements along with legal department.•Reconciliation of accounts with receivables director concerning unapplied, unidentified and misapplied payments.•Work as liaison between various billing departments (voice, data, roaming) and client, ensuring that disputes are documented and promptly addressed and processed.•Propose and execute offset agreements with clients in conjunction with payables department.•Implicated in post petition agreements involving our legal department and clients, ensuring that court’s mandate is enforced and followed to the letter.•Analyse financial standings of existing and new clients in conjunction with credit manager ensuring that financial risk is kept in check•Continual contact with project, sales, credit and service managers in order of keeping up to date with any amendments made to customer contracts/accounts.•Direct clients’ account finances once company is in distress, experiencing cash flow dificulties and/or bankruptcy ensuring that risk, exposure and business relations are kept in check and under stringent guidelines.•Contributor of the implementation of SOX processes and procedures in regards to the collection department.

Manage collections and receivables group, encompassing Commercial and Residential accounts with a total portfolio of approximately three million dollars.•Accountable for extracting and analyzing daily, weekly and monthly revenue / aging reports.•Coaching, performance management, work scheduling and ongoing development of collection officers.•Outsource special accounts and work in conjunction with third party collection agency where legal matters may be involved.•Review weekly long distance traffic ensuring that fraudulent use of the network is kept at a strict minimum.•Warrant cancellations and line blockage on delinquent and possible fraudulent accounts.•Control release of all collection letters sent on monthly basis.•Issue Formal Demands and follow through with legal processes in court ( 96% success rate ).

Manage customer service department in all aspects of the field, i.e., provide the most complete and rapid service to our commercial / residential customers, business branches and associations.•Work in conjunction with three main long distance providers, being Fonorola inc., ACC TelEnterprises ltd., and Cam-netCommunications.•Daily verifications and activations of new accounts from all branches, associations, individual sales representatives.

Authorize credit and debit requests pertaining to customer issues.•Respond directly to all formal complaints concerning service related issues.•Process all calling card requests and maintain close supervision of any erratic usage that could equate to potential misuse of a lost or stolen card.

Ensure fulfillment of orders and queries on a daily basis.•Monitor all domestic and import orders to optimize stock levels and minimize backorders.•Constant communications with replenishment merchandisers, suppliers, distribution centers and support groups within Merchandising department.•Secure prompt release of international orders through import department.•Daily verification and preparation of purchase orders, available stock on hand and daily receipts.•Analyze and interpret information regarding lead-time, demand history, demand peaks of items so as to ensure solid forecasts.

Specialized Incentive Program•Maintain superior relations with the Gold Cardholders Incentive Program Department of a major financial institution.•Manage group of four customer service representatives specialized in the incentive program field.•Develop source replacement for backordered items and ensuring fulfillment of orders on daily basis.•Operate in conjunction with Toronto, Vancouver and Montreal centers of the Royal bank of Canada gold cardholders incentive program department.•Prepare statistical reports regarding sales, availability of products, number and type of inquiries (hourly, daily, weekly, monthly), possible problem vendors, etc.•Weekly analysis of current problems and feasible solutions.

Test and train consultants on a bi-weekly basis to achieve an increased level of product knowledge.•Assist and train consultants on services offered, customer service objectives.