-Automated daily tasks and reporting using PHP, bash scripts and crontab to meet requirements in MOA-Provided clarity of server capacity and opportunities by Project Managing Stress test for HTML farm and nylottery.ny.gov-Tuned logrotate rules and Apache config to better fit business and technical needs-Created a monitoring dashboard and report for the State of the State using multiple APIs, Splunk and excel for uptime and traffic reporting to the chamber-Secured servers based on best practices and recommendations from the ISO-Documented and improved local Windows development environment setup for drupal sites-Regularly completed training to further technical and emotional acumen

-Tutored diverse student body in subjects including Economics and Math (Algebra through Calculus)

-Assists with current Network and AD merger of over 2,000 users-Logs all customers’ issues into a ticketing system and tracks all requests through to resolution-Fulfills approved requests for MIS helpdesk services within established time period-Provide on-going documentation and support of MIS helpdesk services’ process and procedures-Deployment of software packages to end users

-Used Industry software and Excel to compile and analyze reports to identify and resolve payment issues-Managed Accounts Receivable for major chains of ~$70 million per year-Compiled AU-11 reports to obtain Sales Tax Refund of ~$85k with NYS ST 121.1-Created new processes for Accounts Receivable including products returned to supplier -Liaison between Finance and IT departments to ensure efficient driver check-in regarding daily inventory of ~30,000 cases and deposits of ~$150,000

-Upgraded production servers' software and operating systems to cut costs, increase quality of service, and reduce downtime, including working with 3rd party vendors-Administered day-to-day management of CentOS VoIP servers, (legacy and current systems)-Created documentation for colleagues and customers to use for troubleshooting-Analyzed tickets to prevent recurring server-side issues

-Managed many aspects of a university residence hall floor of ~110 diverse undergraduate students

-Reconciled $2 million marketing budget in order to ensure accuracy of accounts payable -Collaborated with marketing, accounting, and finance senior managers to ensure budget cutoffs -Optimized company expenditures resulting in approximately $100K of increased profits