Greg Marron Email & Phone Number

California, United States

San Francisco, California, Us

The Cloud, Us

Reported into the global head of Professional Services and Training. Responsible for bookings and revenue forecasting ($140M in FY24), resource management, tools and infrastructure, enablement programs, new services products and pricing, contracting processes, PS partner operations, and analytics.*Hired, mentored, and motivated a high performing operations team, including 6 Operations Managers, 6 Resource Managers, and 3 Program Managers. *Delivered PSA enhancements to support public company requirements, rapid growth, and delivery management.*Worked cross functionally to implement a CLM system and automate SOW processes.*Responsible for BI and analytics, leveraging Tableau and Snowflake.*Partnered with Security and Privacy teams to implement processes and policies to enable Snowflake PS to securely access to customers’ systems.*Supported GTM initiatives including pricing strategies, rollout of international contracting entities, and co-delivery with Partners.*Implemented risk management framework covering areas such deal reviews, discount approvals, project health, and overages.

Pearl River, New York, Us

Syncsort was a PE owned software company with products that included data management, data availability, data integration, and data quality solutions. Syncsort has since merged with the software division of Pitney Bowes and is now operating under the name Precisely.*Headed up a newly created operations function for Support and Services.*Worked to implement Tableau dashboards with KPIs for Support and Services.*Supported product strategy framework for evaluating product contributions.*Represented Professional Services in a company-wide project to implement a single PSA and ERP system, migrating several acquisitions onto a single system and set of processes.*During the merger with Pitney Bowes software division, advised on the integration of the Professional Services business and supporting systems.

Santa Clara, California, Us

Cloudera is the leading commercial provider of Hadoop big data platform. Cloudera went public in 2017 on the NYSE, merged with Hortonworks in 2019, and was taken private in 2021.Recruited by former manager into this position. Reported to VP of field operations and acted as business partner to EVP of Field Customer Enablement, which included Presales, Post Sales, Education, and Customer Success lines of business. Responsible for managing team of 5, business planning, and services operations over a period of rapid growth, from late stage VC, through an IPO, to a $400M+ public company.*Provided guidance and leadership to double revenues for the Professional Services business and turn around profitability from negative margins to 20%+ margins.*Partnered cross functionally to streamline contracts and SOW processes. *Rolled out regional pricing model to support international growth and margin targets.*Drove P/L discipline and implemented regional revenue tracking and forecasting. *Built and managed a scalable operations function, supporting doubling of business without any incremental headcount. Upgraded personnel and re-organized into regional support teams.

Santa Clara, California, Us

TIBCO created the enterprise application integration space and became a leading provider of real-time, event-enabled infrastructure software for enterprises. TIBCO was publicly traded (NASDAQ:TIBX) with revenues exceeding $1B in 2013 and was taken private by Vista Equity in December 2014.Managed global operations function supporting the Client Technical Services Group (pre and post sales). Responsible for managing global team of 30 employees, business processes, policies, systems, contract negotiation, and forecasting.*Supported several consecutive years of >20% growth and integration of multiple acquisitions.*Built global operations team, growing from 7 to 30, and established offshore team in India.*Managed services deal desk team, responsible for drafting SOWs, deal structuring, and contract negotiation. Closed several multi-million services contracts with Fortune 500 companies and government agencies.*Defined KPIs and implemented services BI platform using TIBCO Spotfire data visualization technology.*Led project to automate the quote to booking process for Service Orders. Implemented custom system based on TIBCO BPM platform.*Partnered cross functionally on multiple initiatives to streamline operations. For example, implemented a subcontractor onboarding system which reduced onboarding process from 2 - 5 weeks to under 5 days.*Work closely with Finance on revenue recognition and VSOE.

Santa Clara, California, Us

Finance business partner to EVP WW Sales and Services, supporting over $0.5B in revenue and 800 headcount.*Led 2006 planning process for the global field organization, delivering an on-time, on-target budget. Developed a bottom up, account based planning approach that was adopted consistently across all regions. Advised and coached management to make trade-offs necessary to meet targets.*Supported restructuring in 2005 by creating various models and benchmarks to evaluate regional investments. Recommended headcount and expense reductions required to meet corporate targets.*Designed and rolled out new performance management framework for WW Sales and Services, redefining key business metrics including regional contribution margin, sales productivity, and billable utilization.

Blue Martini Software was a publicly traded, leading provider of e-commerce and marketing solutions. Blue Martini was acquired by Golden Gate Capital 2005.Initially hired as Finance Manager to support the services business, my role expanded during my tenure such that I reported into the CFO and managed FP&A for all functions across the entire company. I gained valuable experience managing in a down environment. Additionally, I assumed direct responsibility for managing corporate services including IT, Real Estate and Facilities, Insurance, Travel, and Procurement functions. Highlights include:*Led annual planning process for 2003 and 2004. Implemented Business Unit P/L model which resulted in increased accountability and enhanced visibility into product and sales and marketing investments.*Built models for key performance indicators including sales rep capacity and productivity, pipeline generation, product revenue analysis, ASPs, average bill rates, and consulting utilization.*Key analytical resource on multiple restructuring exercises and other adhoc projects including M&A activities, OEM contracts, and competitor analysis.*Conceived, designed, built, and maintained custom applications including a multi-dimensional budgeting system and a project accounting system.*Assist in preparation of quarterly Audit committee, Board of Directors, and IR presentations.*Partnered with CFO to plan and execute several cost cutting initiatives including outsourcing IT function, re-negotiating vendor contracts and leases, consolidating facilities, and subleasing vacant space.*Supervised 1 financial analyst, 2 facilities managers, 4 IT staff (interim role) and IT outsourcing vendors.

Clarify was the #2 provider of CRM software in the late 1990s and early 2000s, competing directly with Siebel and Vantive. Clarify was publicly traded on the NASDAQ and part of the S&P 500. Clarify was acquired by Nortel Networks in 2000 and then later sold to Amdocs. (NYSE: DOX)Recruited by former manager and initially hired as a Senior Analyst, my responsibilities grew to include financial planning & analysis, revenue accounting, and billing operations for Professional Services Organization and Support.*Supervised 4 direct reports (2 financial analysts and 2 accountants). Indirectly supervised team of 8 PSO field administrators. *Managed integration of PSO operations of 2 acquired companies (Clarify and Periphonics) with Nortel Call Center division.*Developed business case to acquire Introspect Systems, Inc., a 45-person consulting firm. Performed valuation analysis and project-managed integration.

New York, Ny, Us

Bs, Engineering Management (Electrical Engineering Concentration)

Mba