Combat and Systems designer, primarily focused in Combat AI (enemy roster and systems).

Combat and systems designer, primarily focused in enemy AI. On Guardians of the Galaxy. I was also directly responsible for the player/companion ability design and implementation (expanding from 5 abilities to 20, 4 for each character in the team), several archetype designs with variants, exotic dogfight finalization and balancing, the Call to Action (system and interaction design focused on refining several confusing systems under one umbrella and creating Spectacle worthy of a Marvel title), and even dipped my toes into smart object design to create a resource dispenser that fit inside the style and narrative of the game and could be used by standing in proximity or shooting from a distance.

Building repair business from scratch: advertising (flyers, review sites, facebook, etc.), build and maintain business website, front-end customer service and administration (billing, scheduling, etc.), technical repair, setup, research, and consultation.

• Responsible for supporting several scrum groups simultaneously and acting as the primary QA point of contact for several high-impact critical path levels (Missions 0, 1, and 3) as well as a couple squadmate loyalty levels.• Learned and insinuated myself into Bioware's BVT process. Performing daily BVTs and acting as second to ensure the team has reliable information on the daily builds.• Transcribed videos of developer workflows into scripts to be used by the QA team to test specific features of FrostEd and other Frostbite tools.• Integrated myself into multiple teams, quickly learning best practices and becoming an asset to each team; this also built flexibility, allowing me to move quickly and fluidly between roles without sacrificing productivity or utility in my own areas of responsibility.• Created and maintained several reports that improved upon current reporting methods or filled needs that had not yet been met.• Created and maintained multiple testing scripts in several Disciplines (Gameplay, Linear, etc.) that met or exceeded each team's standards.• Worked on several demos, Gate reviews, and Frostbite Engine integrations (with patches) which were successful (the integration merge was considered very low-impact to developer workflows and the mainline build in general).

• Customer Service and Troubleshooting, greeting clients and discovering what their problem is in order to provide the best solutions, communication is key when clients may not know how to explain what they're experiencing.• Repairing software and hardware systems in PCs, Macs, Mobile phones, tablets, etc.• Keeping clients up-to-date during repairs and gathering more information as required for the repair.• Researching and maintaining knowledge base to ensure quickest, most complete services are offered and performed.• Gold Certification completed within 1 month (typical is 3-6 months).• Consistently top-performer in client evaluations and reviews, averaging 10-20 direct callouts (using my name in review) per month.• Consistently top-performer in revenue (renewable subscriptions and stand-alone sales) for the department.

Focus Department Manager responsibilities: • Built lab, resources, and procedures to meet the demands of the project. • Recruited and maintained a large pool of testers (over 300). • Designed and implemented database to track and organize applicant data. • Scheduled and moderated more than ten 1.5hr sessions per week. • Recording, formatting, and disseminating user research data to the team. • Wrote safety, legal (approved by lawyer), and application documents. • Researched and prepared future improvements and adjustments to program. o Wrote digital questionnaire forms (to be filled out by subjects on pc). o Biometric recording methods (Electroencephalograph, heart rate, etc.).QA Lead responsibilities: • Created and updated training documents for internal and publisher teams. • Communicated QA efforts and results daily to the rest of team. • Supervised 12-15 employees. • Received and directed developer requests for QA team.

• Designed and executed test case guides.• Conducted initial and ongoing training with new hires.o Software, database, and common testing methodologies.• Scrutinized current practices and procedures to suggest solutions.• Supervised a team of 3-5 testers.• Headed all internal certification/compliance testing for Xbox 360 platform.• Became most knowledgeable member of the team concerning Borderlands.• Discovered and reproduced bugs in gameplay.

• Discovered and reproduced bugs in gameplay.• Performed certification/compliance testing.o Certification documents for Sony PS3 and Xbox 360 platforms.o Conducted passes on gameplay and functionality.• Tracked and regressed bugs and updated status in database.• Investigated and gathered information on hard-to-reproduce bugs.• Assisted in office maintenance (building furniture, stocking break room, etc.).

• Discovered and reproduced bugs in gameplay.• Tracked and regressed bugs and updated status in database.• Investigated and gathered information on hard-to-reproduce bugs.• Ensured the daily build was “testable” before rolling it out to the full team.• Conducted gameplay testing in localized builds (French, Italian, etc.).