Gregory Matos Email & Phone Number

Providence, Ri, Us

Fall River, Massachusetts, United States

• Working as a MIS Technician in a hospital environment supporting Doctors, Nurses, and medical staff • Deployment of Epic software on all hospital devices for medical support and documenting • Service now inventory tracking and analytics reporting for MIS department• Perform regularly scheduled systems tasks including system backups and test restorations.• Identify and accurately document all MIS support activities into IT Service request tracking system

Rhode Island, United States

• Hardware / software repair, replacement and On-site troubleshooting for user who WFH and On-site• Performing basic help desk responsibilities and using expertise to troubleshoot Microsoft 365 issues• Manage hardware inventory tagging and documenting new inventory keeping track of all assets• IT Help Desk phone & email support for multiple regions across the U.S• Building and imaging Windows and Mac computers for new hires and employee upgrades

Providence, Rhode Island

• Repairing and replacing broken parts on laptops and desktops • Updating and Installing new software • Testing and troubleshooting (Windows and Mac)• Printer setup, computer and printer networking

East Providence, Ri

• Installing and integrating the new SCCM system on the new users computers• Transferring data from excel sheets and entering them into the new SCCM system • Sorting inventory and assigning serial number according to the inventory type • Labeling parts with the right QR bar code provided to match SCCM records

Smithfield, Ri

• Complete hundreds of imaging jobs using Altiris deployment software• Re-imaged about 10-15 laptops and desktops a day to get ready for installation of appropriate profiles• Utilized ServiceNow everyday to manage all incidents and requests• Applied imaging process to all current standard hardware using Microsoft SCCM deployment software• Gained knowledge working with HP, ThinkPad/Lenovo, Apple, Samsung, Dell, Polycom and Cisco devices• Experience with in-house Network Infrastructure and wiring for support of all End User desk connections/setups• Utilizing ServiceNow, Cisco Identity Services Engine (ISE), HP Fleet Manager, McAfee ePolicy. • Orchestrator, and CyberArk Enterprise Password Vault for management of internal assets

North Kingstown, Ri

• Effectively repair and replace broken parts on desktop and laptop computers to ensure devices are working• Successfully update and install all new software to devices, making sure that they are up to date • Set up 10–15 work stations daily, while making sure all components are connected and working properly• Reimaged multiple laptops weekly, resulting in laptops being ready for deployment in a short period of time • Working independently to assist the business and troubleshoot problems with client and other groups are having• Assisted with upgrading 10-15 users a day from Windows 7 to Windows 10, ensuring proper login and back up

Lincoln, Rhode Island

• Processing 30 wire payments daily into different accounts ensuring that they are done on a timely manner• Assist with the preparation of invoices so they could be coded and ready to enter into PeopleSoft accurately• Entering over 100 invoices daily to assist the accounting department with the pay cycles• Contributing to daily mail distribution during busy hours to guarantee mail gets delivered on time • Reviewing statements and verifying with PeopleSoft to reassure they were processed

Information Technology

Computer Science