Greg Mcalpine Email & Phone Number

Fishers, In, Us

- Collaborated with Engineering, Product, Design & Billing departments to execute product launches, build robust user experiences, and review price plans & feature needs and updates. - Calibrated performance of teams through KPI tracking, employee evaluations & frequent feedback to promote growth. - Assessed pricing lifts with stakeholders which increased revenue by 5% per account & conducted migration of 27,000+ customers from 3 applications to 1 unified platform- Developed risk detection system to identify malicious actors and reduce by over 70%

Fishers, In, Us

- Proven ability to lead 2 cross functional distributed remote teams globally; each team had 8 employees ranging from junior to senior level roles. - Established improvements of QA processes for pairing Manual QA & Automation Engineers in order to reduce retesting time by 20% within 2 months.- Negotiated with external vendors for better pricing, broader tool access & team optimization.

Fishers, In, Us

- Developed QA Automation strategy, expanding our automation tests from 30 API tests and 10 functional tests to over 100 API tests and over 500 functional tests via Cypress- Mentored QA team members on best practices via weekly 1:1s and instated QA Automation within the organization - Synced with senior leadership for an array of employee lifecycle processes including but not limited to: full cycle recruitment of entry level roles, promotions, career pathing & off-boarding.

Fishers, In, Us

- Executed manual testing, defect tracking, and test case production of new product features- Developed automated tests in Cypress for new features to maintain test suite coverage- Supported 4 separate scrum teams on various projects providing quality control to ensure customer satisfaction.

Bethlehem, Pennsylvania, Us

- Produced tests using Python, Selenium WebDriver and NodeJS/Webdriver in New Relic Synthetics.- Performed functional testing of all new and existing customer-facing applications- Developed testing processes including test cases tracking, development lifecycle, functional and API test automation.

Bellevue, Wa, Us

- Subject Matter Expert on various projects including system enhancements, new product launches and network improvements Stronger than Acted, sentence is Ok - Communicated and validated systemic issues on an Enterprise-wide basis to a user base of 30,000 - Gap Analysis of current system, processes and procedures to identify potential issues and further enhance the user experience via UAT/QAT testing

Bellevue, Wa, Us

- Provided production support to assigned applications by effectively communicating real-time systemic issues to multiple user groups- Maintain excellent relationship with outside vendors via bi-weekly meetings and email communications- Troubleshooting of issues for validation and escalation

Bellevue, Wa, Us

- Analyzed activations, credit, payment and profile systems to identify potential network threats including payment fraud, identity theft, international dialing and roaming fraud, business fraud and fraudulent Social Security Numbers- Providing support to affected customers as well as investigating potential fraudsters. - Interviewing subjects to attain pertinent information to close investigations.- Interfacing with various Law Enforcement agencies to assist in criminal investigations.

Bellevue, Wa, Us

- Managed a group of 15 Customer Service representatives with Coach- Produced reports on daily activities of representatives- Provided escalation path for customer issues and coached representatives by providing feedback based on specific scored criteria.

Education record

Music Production